Safeguard your data with industry-leading security
Marchex is the only call analytics solution that minimizes the risk to your business from call data loss. Spoken credit card numbers in call recordings are automatically redacted, and built-in call intelligence features are not conducted by third parties. All call data is kept secure within our data center infrastructure leveraging industry standard encryption and redundancy.
Enforce your compliance requirements for data access
Safeguard your callers’ personal and financial information
Learn from call intelligence data, even if you don’t record calls
Don't be the next business held liable for loss of customer data
Protect your data with Marchex's robust secure call analytics feature set
Restrict who can view and export data based on accounts, users and permissions that you configure.
Call recording redaction
Safeguard your callers’ financial information by automatically redacting spoken credit card numbers in real-time.
Automatic encryption of call recordings, with configurable data retention rules
Configure data retention rules for stored call recordings that will be encrypted with one of the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256).
Call DNA conversational analytics for all
Expand into call intelligence insights, even if your enterprise doesn’t record calls.
User activity audit trail
Extend your audit workflows with Marchex user logs.
Caller opt-out of call recording & read-only call recordings within Marchex’s web interface
Round out your secure call analytics with additional security features for call recordings.