Identify opportunities to improve sales performance
Assess, classify and analyze call patterns, call segments and call quality with Call DNA, call technology that automatically classifies and scores every phone call – without requiring a call recording.
Watch how Call DNA works
Play the audio clip below.
Maximize conversion rates with Call DNA and the NEW speech analytics technology
Marchex Call Analytics
Marchex Speech Analytics
|•||Quickly assess call patterns||•|
|•||Target specific call segments to analyze||•|
|•||Automatically classify and score calls||•|
|•||Determine call and advertising channel quality||•|
|Delivers full transcripts||•|
|Provides keyword spotting||•|
|Automatically spots phone calls that end in a sale||•|