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Is the honeymoon phase over when it comes to your Call Analytics solution?

“The taste of moon is like honey to all honeymooners, but after some years does the moon’s scar make it bitter?”

― Munia Khan

You had high hopes that your Call Analytics provider could help you pinpoint the crucial moments in your customer journey. However, your expectations haven’t been met. There’s still a gap when it comes figuring out where to spend your media budget or a blind spot in understanding which store performs the best. So, you ask yourself, how did I get here? Am I missing the Moment of Truth?

For marketers who rely on calls to drive sales – the Moment of Truth is when a customer calls your business, and you need the right analytics partner to help you capitalize on these touchpoints.

Other Call Analytics providers may seem like the perfect fit — at first

Now that you’ve spent some time with other analytics providers, you’ve seen what they can do. So, ask yourself:

And if you strive to improve your customers’ experience while measuring your marketing, ask yourself this:

  • Am I supported by an AI-powered solution that helps me understand what happens on every call I receive?

Many of our customers come to us because they aren’t getting the insights they need from their current provider. They aren’t getting the call intelligence they need to win in the Moment of Truth – when the customer is on the line.

Fall in love with call analytics all over again

Where other analytics providers fail, Marchex thrives. We make it easy for our customers to get the actionable data they need to improve their marketing effectiveness, boost sales conversions, and create more personalized customer experiences.

How is Marchex Different?

Our solutions combine our AI-powered, enterprise-class Call Analytics platform with exceptional customer service to help you create business advantage.

We focus on the following:

AI-Innovation and omnichannel analytics

We continue to lead the way as an AI-powered analytics solution. Our proprietary speech analytics product has analyzed over 140M calls (500M minutes) and is an industry-leader in Word Error Rate accuracy. Moreover, we never send calls to a third-party and you get unrestricted access to your transcripts in near real time.

Enterprise-class infrastructure and security

Marchex focuses on having a feature-rich and reliable platform that can meet the demanding requirements of enterprises as well as agile mid-market businesses. Marchex is the only SOC 2 Type II certified Call Analytic provider for security. In addition, our Call Analytics platform enables full compliance with all HIPAA privacy standards.

World-class customer service

Our customers come first; we provide highly experienced professionals to help support your business. Marchex is guided by the principles of trust and transparency to make sure you get the most out of your implementation. Whether it’s product setup or training, or guidance on best practices, our team is here to help you get the most of your investment.

Get more from your Call Analytics

If the honeymoon phase is over with your current analytics provider, help is at hand. Work with Marchex to turn your expectations into reality, and never miss out on the Moment of Truth again.

Not getting the value you expected from your Call Analytics provider? Answer these 5 questions to learn how Marchex can help.