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Here's How Here's How Here's How Here's How

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John Q. Public
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I love songs about horses, railroads, land, judgement day, family, hard times, whiskey, courtship, marriage, adultery, separation, murder, war, prison, rambling, damnation, home, salvation, death, pride, humor, piety, rebellion, patriotism, larceny, determination, tragedy, rowdiness, heartbreak, and love. And Mother. And God. ~ Johnny Cash

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Actionable intelligence for growth

Power of Intelligent Insights for Explosive Growth



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Inspired by Innovation, Developed for Impact

Inspired by Innovation, Developed for Impact
Customer Success Teams

Train customer success teams on call handling best practices to help increase efficiency, effectiveness and accountability

Sales Teams

Sell more by increasing the efficiency, effectiveness and accountability of your sales team.

Marketing Intelligence

Maximize results for your stakeholders or clients. Ensure that you are hitting your lead generation targets and maximizing your return on marketing spend.



Marketing

See how Marketing Edge connects conversation outcomes to revenue



Actionable intelligence for growth

Power of Intelligent Insights for Explosive Growth

Sentiment analysis identifies emotions and provides the reasons behind them, providing a leading indicator of how your business is performing.

Understand the causes and frustration or satisfaction and use these insights to tailor your strategies to improve customer experiences.

Here's How
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Poor Communication/ Lack of Follow-Up
Technical Issues with Product
Unhelpful/ Uniformed Agent
Lack of Accountability
Long Hold Times
Appointment Scheduling
Price/Invoice/Billing
Damage Caused
Repeated Hand-Offs & Transfers
Service/Product Quality
Service Delays
Technician Professionalism & Compliance
Here's How


All-Inclusive Solutions For
Every Business Requirement

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Marketing Intelligence

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HOW IT WORKS
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Sales Optimization

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HOW IT WORKS
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Customer Success

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HOW IT WORKS
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Operation

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HOW IT WORKS


Unlock Industry-Specific Insights
To Drive Success

Automative

Win More Car Buyers In Today’s
Automotive Market

Drive more customer engagements and improve dealer performance with conversation intelligence that delivers deeper insights

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Learn More
Home Services

Win More Car Buyers In Today’s
Automotive Market

Drive more customer engagements and improve dealer performance with conversation intelligence that delivers deeper insights

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Learn More
Healthcare

Win More Car Buyers In Today’s
Automotive Market

Drive more customer engagements and improve dealer performance with conversation intelligence that delivers deeper insights

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Learn More
Partners

Win More Car Buyers In Today’s
Automotive Market

Drive more customer engagements and improve dealer performance with conversation intelligence that delivers deeper insights

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Driving Success Across the Auto Industry

Auto OEM
automotive

Win more car buyers in today’s automotive market

Drive more customer engagements and improve dealer performance with conversation intelligence that delivers deeper insights

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Explore Now


Solve critical sales and marketing challenges

Marchex Marketing Edge

Optimize your digital marketing performance and acquire the highest quality leads.

  • Accurately attribute calls and web form fills
  • Increase your return on ad spend
  • Get credit for the marketing-driven sales you deliver
  • Understand Customer Sentiment
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BUSINESS TEXT MESSAGING

Marchex Sonar

Reach more prospects and close more deals

Get a Demo
Conversation Intelligence & Insights

Marchex Platform Services

Apply Conversation Intelligence to your data without porting phone numbers, using call tracking numbers or switching platforms.

Contact Us
SALES ENGAGEMENT FOR DEALERS

Marchex Engage for Automotive

Prioritize your best sales or service leads and take the right actions to sell more vehicles

GET A DEMO
Conversation Analytics

Marchex® Spotlight for Automotive

Empowering your business to improve performance and deliver exceptional customer experiences

CONTACT US
Seamless Integrations

Transform Your Marketing With Seamless Integrations

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GET STARTED TODAY
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GET STARTED TODAY


Operations

Streamline Operations And Improve Efficiency

Operations optimization streamlines business processes by automating tasks, improving workflows, and enabling seamless team collaboration. Real-time performance tracking helps identify bottlenecks and areas for improvement, driving efficiency.

Process Automation

Streamline Routine Tasks

Automating repetitive tasks reduces manual effort, cuts down on errors, and speeds up processes, improving overall operational efficiency.

Process Automation

Workflow Optimization

Enhance Efficiency

Refining workflows ensures seamless task transitions, eliminates bottlenecks, and accelerates project timelines to drive faster results.

Workflow Optimization

Resource Management

Maximize Resource Utilization

Efficient allocation of people, time, and tools ensures that resources are used strategically, boosting productivity and minimizing waste.

Resource Management


Discover how Conversation Intelligence can boost your vehicle sales

Trust Transparency Report

Trust, Transparency & the Transaction

Read The Report
Report Report

Car Buying Has Entered a New Era. How Can Dealers Keep Up?

Read The Report
Call Analytics EBook

How to drive more business when customers call you

Read The Ebook
Ebook Ebook

Discover how to boost sales engagement with a text channel

Read The Ebook


It's easy to integrate Marchex Marketing Edge with your CRM, chat, martech or adtech system

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Ready to see Marchex in action?

Discover how Marchex can transform your business with real-time insights, enhanced customer interactions, and data-driven decisions. Let’s show you the difference it can make today!

Get Started Today
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Packages

Solution-Driven Packages

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Core

  • Call Tracking using Toll-free and Local Numbers
  • Clean Call® SPAM Protection
  • Call Verify
  • Call Recording
  • Whisper
  • Standard Reporting
  • Email Alerts
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Advantage

  • Everything in Core PLUS...
  • Enhanced Caller ID
  • Call Transcription
  • Keyword Spotting
  • Whisper
  • Call Routing (IVR Selection, Time of Day, Follow Me, Geography or Zip Code)
  • Dynamic Number Insertion: 1:1, Channel, Campaign or Keyword Attribution
  • Call Scoring
  • Call Tagging
  • PCI Redaction
  • Social Security Number Redaction
  • Web Form Attribution
  • Sales Conversion Tracking


Testimonial

What our awesome customers say

Hear directly from our satisfied clients about how our solutions have transformed their businesses and exceeded expectations every step of the way.

When Shull Media Partners transitioned to Marchex it was one of the best decisions we ever made. It immediately improved our internal efficiencies while also improving data collections for our clients.
review author
Andrew Taske VP of Client Relations
The Marchex products have earned a starring role in our programs and have become essential assets in client renewals.
review author
Steven Metzinger VP, Product Management
The Marchex products have earned a starring role in our programs and have become essential assets in client renewals.
review author
Steven Metzinger VP, Product Management
The Marchex products have earned a starring role in our programs and have become essential assets in client renewals.
review author
Steven Metzinger VP, Product Management


Featured Blog Posts

Conversation Intelligence By Morgan Lalikos

Conversation Intelligence at the Auto Dealership

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Conversation Intelligence By Jana Baker

Conversation Intelligence: What it is, how it works and why to use it

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Call Analytics, Call Tracking By Camille Bishop

Call Tracking and Call Analytics: The Basics

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Other Blogs

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AI, Conversation Intelligence
By Morgan Lalikos February 4, 2025

What’s Best for Your Business: Industry-Specific AI or General...

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Call Analytics, Call Tracking
By Scott Rupp February 4, 2025

Marchex at NADA 2025: Shaping the Future of Automotive Inno...

Read Post
Featured Image
AI, Call Analytics
By Alex Sharper February 4, 2025

25 Calls = 1 Google Review: How Can Your Business Benefit?

Read Post
Featured Image
AI, Conversation Intelligence
By Vanessa Bright February 4, 2025

Turning Customer Emotions into Marketing Success: The Power...

Read Post
Featured Image
AI, Conversation Analytics
By Vanessa Bright February 4, 2025

How Home Services Marketers Are Winning with Call Insights...

Read Post
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Conversation Analytics, Conversation Intelligence
By Chris Spensley February 4, 2025

Shed Light on Blind Spots with Conversational Intelligence

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Awards

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Learn About Marchex Conversation
Intelligence solutions

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If you prefer not to receive marketing emails from Marchex, you can opt-out of all marketing communications or customize your preferences here.

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Discover Actionable Insights for Your Business

Explore valuable resources tailored to help you grow your brand and make data-driven decisions.

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Mastering Phone Call Success to Boost Dealership Profits

WATCH NOW
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25 Calls = 1 Google Review: How to Amplify Happy Customers and Address Hidden Complaints Through Sentiment Analysis

WATCH NOW
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Home Services: 3 Marketing Wins Powered by Call Insights

WATCH NOW
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New Research: Google Reviews vs. Call Sentiment - Sentiment Analysis Identifies Missing Insights 

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Maximize revenue by focusing on calls that matter

WATCH NOW
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Supercharge your field management software solution with Marchex platform services

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Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding, and as a public company since 2004.

We enable sales and marketing teams to deliver the buying experiences that today’s customers expect, bringing digital channels together with offline channels such as phone and text messaging.



The Minds Behind Conversation Intelligence

Meet the talented individuals who are shaping the future of smart communication.

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Edwin Miller Chief Executive Officer

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Troy Hartless Chief Revenue Officer

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Todd Wilson SVP, Product, AI & Data Analytics

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Brian Nagle SVP, Corporate Controller

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Trevor Caldwell SVP, Strategic Initiatives & Investor Relations

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Alissa Yeganeh VP, Customer Success

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Cullen Davidson SVP, Engineering

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Julie Warner VP, People Services

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Lyall Vanatta VP, People Services

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Francis J. Feeney Chief Corporate and Legal Affairs Officer



Press Release

Stay up-to-date with the latest company announcements and press releases.

Marchex Announces Q4 2024 Earnings Results

Published on: January 25, 2025

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Marchex Partners with Global Marketing Firm to Enhance AdTech.

Published on: December 15, 2024

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Marchex Launches New Voice-Activated Platform for Sales Teams

Published on: November 30, 2024

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Marchex in the news?

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brands

CloudTweaks

Bridging Data Silos with Conversational AI: Insights from Marchex’s CEO

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brands

Auto Success

Marchex Showcases New AI-Powered Conversational Intelligence Solutions at NADA 2025

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Dental Practice Reporter

Marchex Unveils AI-Powered Signals to Help Dental Practices Boost Patient Engagement and Maximize ROI

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brands

MartechCube

Marchex & Microsoft Partner for AI-Based Solution Offerings in Cloud AI

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brands

Investors Hangout

Marchex Teams Up with Microsoft: A Leap into AI Solutions

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brands

Tricuspid

Marchex dental software offers new features

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Our Awards & Recognition

As the leading provider of conversational analytics, we have a track record that we’re proud of

awards

Sales and Marketing "Sammy" Awards 2024

Marchex Sentiment Suite - Product of the Year
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awards

BIG Awards for Business 2023

Spotlight for Automotive - Product of the Year
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awards

AI Breakthrough Award 2024

Marchex Engage for Automotive - Best AI-Based Solution for Sales
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awards

APPEALIE Awards 2023

SaaS Customer Success Award - RevLocal Case Study
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awards

AI Breakthrough Award 2022

Marchex Conversation Intelligence - AI Based Analytics Innovation Award
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awards

BIG Awards for Business 2022

Marchex Platform Services - New Product Award Winner
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awards

APPEALIE AWARD 2022

SaaS Customer Success Award - Geeks On Site Case Study
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awards

Sales And Marketing Technology Award 2022

Marchex Conversation Intelligence - Product of the Year Award Winner
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awards

AI Breakthrough Award 2022

Marchex Conversation Intelligence - AI Based Analytics Innovation Award
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awards

Artificial Intelligence Excellence Award 2022

Marchex Conversation Intelligence - Automation Category Winner
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awards

BIG Awards for Business 2021

Marchex Engage for Automotive - Product of the Year Award Winner
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awards

Martech Breakthrough Award

Best Marketing Attribution Solution
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