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What is the Marchex Call Analytics platform?
The Marchex Call Analytics platform lets marketers and sales teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. From search analytics to our award-winning speech analytics technology, your call data is an untapped competitive asset that Marchex can help you capitalize on to create advantage.
In today’s increasingly mobile world, consumers are engaging with your brand across an exploding number of channels and devices. But recent studies prove – the most valuable conversion events still happen over the phone.
Comprehensive, multi-layered information security program. Marchex is both SOC 2 Type II certified for security and enables HIPAA compliance.
Marchex is TRUSTe verified and EU-US Privacy Shield Framework compliant. Encryption of sensitive data at rest and in transit.
Your competitors are texting with your customers, so why aren’t you?
Introducing Marchex NEXTms® Text Messaging
More than half of consumers want the flexibility to text, and not just call your business. Don’t risk missing out on new leads by not offering more ways to connect.
Marchex NEXTms text enables your existing business phone numbers, so you can send and receive text messages from your desktop, online, or the NEXTms mobile app:
- Unlock new revenue opportunities
- Spend less time on the phone
- Meet customers where they are
See what our customers are saying about Marchex
G2 Crowd Reviews
Agency in Marketing and Advertising
Marchex user for 10 years"I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years."02/15/2018Read the full Marchex review