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What is the Marchex Call Analytics platform?
The Marchex Call Analytics platform lets marketers and sales teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. From search analytics to our award-winning speech analytics technology, your call data is an untapped competitive asset that Marchex can help you capitalize on to create advantage.
In today’s increasingly mobile world, consumers are engaging with your brand across an exploding number of channels and devices. But recent studies prove – the most valuable conversion events still happen over the phone.
Comprehensive, multi-layered information security program. Marchex is both SOC 2 Type II certified for security and enables HIPAA compliance.
Marchex is TRUSTe verified and EU-US Privacy Shield Framework compliant. Encryption of sensitive data at rest and in transit.
How Conversational Intelligence Drives Better Business Outcomes
Join Opus Research and Marchex to learn how conversational intelligence can drive better business outcomes that can be measured and validated to convert leads, increase close rates and associated revenue increases.
In spite of the hype around omnichannel customer journeys, many businesses regard the phone as their primary channel for converting leads, making appointments and bringing in new customers. As communication paths between brands and customers change, call intelligence has morphed into “conversational intelligence.”Register Now