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What is the Marchex Call Analytics platform?
The Marchex Call Analytics platform lets marketers and sales teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. From search analytics to our award-winning speech analytics technology, your call data is an untapped competitive asset that Marchex can help you capitalize on to create advantage.
In today’s increasingly mobile world, consumers are engaging with your brand across an exploding number of channels and devices. But recent studies prove – the most valuable conversion events still happen over the phone.
Geographically diverse data centers with integrations with leading carriers to ensure critical system redundancy.
Enterprise-class scalable architecture leverages elastic computing capacity to meet the needs of rapid growth and variable call volume.
24/7/365 monitoring of carrier integrations and core Marchex services by Marchex Systems Operations Center staff.
Patented Clean Call® technology blocks more than 90% of phone calls from telemarketers, auto-dialers and spam callers — and prevents robocalls from reaching your business.
Comprehensive, multi-layered information security program that includes audited role-based access controls, encryption of sensitive data at rest and in transit, and intrusion detection.
See what our customers are saying about Marchex
G2 Crowd Reviews
Agency in Marketing and Advertising
Marchex user for 10 years"I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years."02/15/2018Read the full Marchex review
Kevin B.President at First Light Creative Marketing
Great Value"You can spend thousands per month on advertising, and only have your gut feeling on whether or not it pays off. Marchex makes it so you can actually analyze the results."10/17/2017Read the full Marchex review
Marcia P.Director of Business Services at Valpak of Rochester
Can't do my job without Marchex!"The wide-ranging options, the amazing customer service, the ease of use...how could I choose only one thing when the company is so wonderful. They make my workload run smoothly."08/17/2017Read the full Marchex review
Paul E.Account Director at Yodle for Brand Networks
The level of support and partnership from Marchex is some of the best I've worked with."I appreciate their willingness to whatever it takes to get the job done. I needed a same day turnaround on a critical request my client had and they worked with me till 6:30pm on Friday to get the job done. Not only that, but they followed up with me on a Saturday to make sure everything was good on my clients end."01/28/16Read the full Marchex review
Rebecca H.Performance Media Director at Havas Media
Marchex - Valuable and Trusted Partner"Marchex has been able to deliver profitable conversions and has been extremely agile with the ever-changing landscape of our client's needs and goals."04/07/2017Read the full Marchex review