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Marchex Call Analytics Platform

Complete your view of the customer journey

Let’s start by filling out this short form

Privacy Policy
If you prefer not to receive marketing emails from Marchex, you can opt-out of all marketing communications or customize your preferences here.

What is the Marchex Call Analytics platform?

For Marketers | For Sales 

In today’s increasingly mobile world, consumers are engaging with your brand across an exploding number of channels and devices. But recent studies prove – the most valuable conversion events still happen over the phone.

The Marchex Call Analytics platform lets marketers and sales teams stop the guess work, connecting online-to-offline data to better understand what drives a customer to convert. From search analytics to our award-winning speech analytics technology, your call data is an untapped competitive asset that Marchex can help you capitalize on to create advantage.

Marchex Call Analytics platform

  • Availability

    Geographically diverse data centers with integrations with leading carriers to ensure critical system redundancy.

  • Scalability

    Enterprise-class scalable architecture leverages elastic computing capacity to meet the needs of rapid growth and variable call volume.

  • Monitoring

    24/7/365 monitoring of carrier integrations and core Marchex services by Marchex Systems Operations Center staff.

Fraud Prevention

Patented Clean Call® technology blocks more than 90% of phone calls from telemarketers, auto-dialers and spam callers — and prevents robocalls from reaching your business.

Security

Comprehensive, multi-layered information security program that includes audited role-based access controls, encryption of sensitive data at rest and in transit, and intrusion detection.

Marchex Call Analytics packages

Essential

Know which marketing strategies generate inbound calls.

Conversation

Overview Dashboard - Blog Thumbnail 710x510-min

Understand your customers’ intent and phone call experience.

Media

Actionable insights into your paid media and website performance.

Ultimate

marchex real time insights

Measure and optimize your marketing and sales across every channel.

See what our customers

are saying about Marchex

G2 Crowd Reviews

  • Agency in Marketing and Advertising

    Marchex user for 10 years

    "I have used Marchex for 10 years. The service is incredible whenever I have a question or a minor problem. Letting my clients know whenever they get a call reinforces the value we provide. The monthly reports directly to my clients keeps them coming back month after month. The ability to listen to calls is amazing when a client suspects the worst. I have been able to save every client complaint with tangible results and the names of leads that have come in. The system has helped my business grow and to maintain existing customers for years."
    02/15/2018
    Read the full Marchex review
  • Kevin B.

    President at First Light Creative Marketing

    Great Value

    "You can spend thousands per month on advertising, and only have your gut feeling on whether or not it pays off. Marchex makes it so you can actually analyze the results."
    10/17/2017
    Read the full Marchex review
  • Marcia P.

    Director of Business Services at Valpak of Rochester

    Can't do my job without Marchex!

    "The wide-ranging options, the amazing customer service, the ease of use...how could I choose only one thing when the company is so wonderful. They make my workload run smoothly."
    08/17/2017
    Read the full Marchex review
  • Paul E.

    Account Director at Yodle for Brand Networks

    The level of support and partnership from Marchex is some of the best I've worked with.

    "I appreciate their willingness to whatever it takes to get the job done. I needed a same day turnaround on a critical request my client had and they worked with me till 6:30pm on Friday to get the job done. Not only that, but they followed up with me on a Saturday to make sure everything was good on my clients end."
    01/28/16
    Read the full Marchex review
  • Rebecca H.

    Performance Media Director at Havas Media

    Marchex - Valuable and Trusted Partner

    "Marchex has been able to deliver profitable conversions and has been extremely agile with the ever-changing landscape of our client's needs and goals."
    04/07/2017
    Read the full Marchex review