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Understand what happens on every call
Marchex Speech Analytics helps you know what happened on every call so you can quickly optimize your marketing and media spend to drive more of the phone calls that convert into customers.
Optimize your telesales team performance
Confirm sales scripts are being followed to ensure qualifying leads from marketing are closed successfully and that agents are properly trained. Identify high-performing reps and leverage their best practices.
More reliable than IBM's Watson (Source: Gigaom)
With Marchex Speech Analytics you can understand, at scale, what’s happening on inbound calls so you can quickly optimize your marketing and media spend to drive only the phone calls that convert into customers.
Hear from our customers:
“When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.”
-Jim Bechtell, VP & GM at Somerset Buick GMC Inc.
See what our customers are saying about Marchex
G2 Crowd Reviews
Jason M.Director of Digital Marketing
Best in Class"DNA transcription service is fantastic."04/07/2017Read the full Marchex review
Mike P.Principal at MPPM Consulting
Simplicity"Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers"04/04/2017Read the full Marchex review
Aaron L.Chief Technology Officer at Potenza Inc.
Sophisticated, reliable call tracking technology"The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff."04/07/2017Read the full Marchex review
Agency in Insurance
Marchex is very user friendly."Marchex allows me to identify sales agents missed opportunities. Once identified I have other agents call out customers to 'save the deal.'"08/15/2017Read the full Marchex review