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Overview

The Marchex integration for RingCentral RingEX™ enables your business to easily apply Marchex conversation intelligence to your RingCentral RingEX™ phone calls. Conversations are provided to Marchex seamlessly, without the need to port phone numbers, set up campaigns, or learn a new UI. You specify the exact solutions needed and your business consumes the results quickly via webhook and/or API.

Marchex Integration For RingCentral

Enables your sales, customer engagement or marketing team to apply Marchex's popular suite of industry-leading Conversation Intelligence services to conversations that originate in RingCentral

Conversation audio file is pushed to Marchex
Ring Central
Marchex applies Conversational AI
  • Call handling detection
  • Lead assessment
  • Appointment or sale outcome determination
  • PCI redaction
  • Call status
Marchex delivers to the platform of your choice
Marchex
Sales Enablement app
Marchex
API
Marchex
Webhook

Call Handling Detection

  • Detect whether there was an adequate conversation to determine the intent of caller
  • Detect when staff fail to effectively engage in a conversation and determine if there is an opportunity
  • Compare rates of inadequate conversations by location, region, or other attribute
  • Assess whether performance is improving over time and meeting business expectations

Lead Assessment

  • Determine lead volume per campaign, media spend or business location
  • Quantify the number of actual opportunities to schedule appointments or transact; prove value and reduce churn

Appointment or Sale Outcome Determination

  • Quantify actual appointment rates by location, region, or agent, filtering out non-booking conversations such as appointment confirmations, reschedules and vendor calls
  • Enable seasoned sales staff to receive alerts when a sales opportunity was not closed so they can reengage to rescue the opportunity
  • Enable coaching opportunities for sellers or agents with lower performance

This is a communication platform integration.

Benefits

  • Determine intent and outcome for all incoming calls in near real-time so sellers can focus on the conversations that matter most
  • Empower and inform sellers to take the right actions in the moments that matter
  • Deploy seller/agent performance analysis into your existing platforms to better train sales and customer engagement teams
  • Empower sales teams to receive near real‐time alerts when a caller showing high intent doesn’t buy, so the opportunity can be saved
  • Acquire highly accurate voice conversation transcripts at a fraction of the cost of other providers
  • Use best-in-class redaction capabilities to shield sensitive information within transcripts
Works With: Marchex Platform Services