We’re the team connecting online behavior to real world, offline actions.
Learn what fuels us to drive results for the world’s best brands.
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What we do isn’t about ones and zeroes, CPM, or call volume. It’s about leading the team that connects customers to companies they’re interested in—and helping companies reach back out to those customers, and others like them, to close more sales. Bridging the formerly disparate worlds of digital marketing and the phone call to strengthen the connection between companies and their customers is our reason for being here.
Chairman & Office of the CEO
As Chairman of the Board, I focus intensely on how I can direct and coach the leadership team at Marchex (as well as the Board of Directors) to maximize success for our customers, our employees and our shareholders. To do that, I draw from over thirty years of experience building businesses, serving customers, inspiring teams and gleaning insights that will help us surprise and delight our customers. Highly satisfied customers will not only drive growth, but the positive business results that come from a solid client base will rally our internal teams, drive satisfaction and retention of our talented employees, and provide the growth and financial returns that our investors expect.
Having been with Marchex from the beginning, today I am responsible for all legal matters at the company including legal compliance, litigation, intellectual property protection, policy and regulatory affairs. My role serves as a business partner to the company’s key stakeholders and guardian of the company’s legal and ethical standards in all corporate operations. Back before Marchex I was previously Senior Vice President, General Counsel and Corporate Secretary of Go2Net and prior to that I was an Assistant State’s Attorney in Maryland.
As the company’s CFO, I oversee all financial strategy, forecasting and asset management at Marchex. My job also allows me to work closely with our leaders as an economic adviser and act as a key driver of the company’s culture of accountability and transparency. Prior to joining Marchex, I held various positions at KPMG, most recently as a Partner in KPMG’s Pacific Northwest Information, Communications and Entertainment Assurance practice.
As the Executive Director, I am focused on various aspects of our business, including our evolving strategy and providing mentorship to help our people grow and achieve their potential. I also work with our key stakeholders to help ensure we understand their needs and are delivering against them.
I have a very diverse professional background, which over my career includes starting five companies in four different industries, three of which became public companies. In the course of my career, I have held nearly every executive and board leadership role, and I bring together these experiences with strategy, capital planning and operational execution to create a vibrant company and culture with meaningful value creation opportunities.
In leading our media group, my focus is on driving the highest quality calls possible for our customers. We work with the industry’s highest quality partners and our customer base is well represented by the Fortune 1,000. We are laser focused on driving customer acquisition in the most cost-effective manner and scale. In the past three years, we have driven over 1 million new customers for our advertiser base.
I take a lot of pride in helping to create transformational customer and account strategies with our amazing customers, leading to great long-term relationships. At Marchex I lead our customer advocate groups for both call analytics and local operations. I am passionate about our clients and dedicated to our Marchex teammates. Growth for both of these groups is top of mind for me and guides my daily efforts.
My passion is to partner with colleagues to deliver transformative business value for our clients. Having just recently joined Marchex, today I am responsible for driving growth and adoption of our analytics products, including overseeing our existing client base, client health, and advancing our analytics product leadership in the market. I have a long tenure in the tech industry with experiences ranging from launching startups to managing complex global organizations.
I wear many hats at Marchex but am most passionate about helping our customers take action against the insights Marchex technology can deliver and growing acquisition campaigns. With the company today I am responsible for the strategic development of Marchex products, customers and distribution. I have a hands-on approach and love to dig in with clients, helping to solve some of the toughest challenges in digital marketing. During my 10+ years at Marchex, I’ve had the pleasure of leading revenue generation and monetization efforts for Marchex’s domain portfolio, publishing group and search engine teams.
My focus at Marchex is building a strong engineering organization and driving partnerships with business teams. I am passionate about innovating our digital marketing products with cutting edge cloud, big data and AI technologies to provide value and deeper intelligence to help our customers succeed. I have led and grown many technology organizations in the past to serve enterprise and consumer markets.
I lead our sales engineering, onboarding, and carrier relations teams. I am passionate about delivering solutions that solve customer pain-points and reducing friction during onboarding so customers get the most from our solutions as quickly as possible. I believe in building operational teams and processes that are simple, efficient, transparent, and scalable. I seek to reduce the number of moving parts required to operate at an optimal level. I have more than a decade of experience leading teams in advertising and marketing technologies.
I am a strategic partner for automotive companies world-wide, and am passionate about helping them solve complex problems in areas such as retail marketing and customer experience. As the voice of the customer, I work with OEM’s, dealerships and partners to drive alignment, build sustainable and long-term solutions, and deliver performance improvements for my clients. With more than 20 years of experience in operations and business development, I am passionate about the automotive industry and digging in to understand the needs of your business.