Marchex, from Pioneering Call Analytics to Leading AI Conversational Intelligence
Marchex, from Pioneering Call Analytics to Leading AI Conversational Intelligence
Since our founding in 2003, Marchex has transformed from a pioneer in call analytics to a leader in conversational intelligence, powered by our innovative AI-powered platform. Starting with solutions focused on tracking customer interactions, we’ve spent the last two decades advancing our technology to leverage proprietary first-party conversational data for actionable insights.
Early on, we embraced advanced AI to analyze phone calls and other omnichannel data, which has culminated in our current platform that delivers real-time, predictive, and prescriptive analytics for industries such as automotive, home services, healthcare, real estate, and advertising & media. Recently, we integrated Agentic AI Orchestration, enabling our platform to interpret complex customer intent and recommend strategic actions, key insights, and quantify the business impact. Our commitment to innovation was recognized with an AI Breakthrough Award in 2024 for our generative AI capabilities, solidifying our role as a trusted partner for companies seeking to optimize customer journeys and drive revenue through cutting-edge technology.
Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding, and as a public company since 2004.
We enable businesses to deliver the buying experiences that today’s customers expect, bringing first-party conversation data that impact success in a powerful way.
We’re changing the way companies reach and engage customers to grow revenue
Our market-leading and award-winning conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses gain the strategic insights needed to act immediately and win more business. Helping our customers sell more and win is at our core.
Deep customer commitment and focus have always been a hallmark of our company culture. Helping customers solve current business challenges in the most impactful ways is our reason for being.
Contact UsOur Values
Innovation
We welcome big challenges, seek out new approaches and continuously improve upon our solutions to achieve highly-impactful results for our customers.
Customer Focus
We are passionate about helping our customers solve critical, high value business challenges that can drive differential results, and we view their success as our own.
Partnership
We believe the best results are achieved collaboratively, working together as partners; we put this concept into practice every day and its validation is demonstrated in the results.
The People Behind Conversation Intelligence
Get to know the leaders who are redefining how businesses understand and benefit from conversations.
