The Marchex Blog
Insights, news and tips on advanced conversation technology.
Blog Topic: NEXTms
Marchex acquires Sonar Technologies expanding text/SMS capabilities
By Frank Larkin
Earlier this week, Marchex acquired Sonar Technologies, a conversational analytics company focused on text and SMS analytics. This is exciting news for Marchex customers who offer text communication channels with their customers, particularly when it comes to customer service. Sonar helps businesses use AI and chatbots to support their customers every step of the purchase […]
Your competitors text with customers. Do you?
By Mikayla Carson
Did you know that more than half of consumers want the flexibility to text your business? If your business is not text-enabled, you’re likely missing out on revenue opportunities. Text messaging can be used at every stage of the consumer’s purchase journey, which is why it’s crucial that businesses offer the option for consumers to […]