The Marchex Blog

Marchex Named Market Leader for Call Tracking & Analytics Software

Marchex has been named a Market Leader in the Spring 2019 Call Tracking & Analytics Software Customer Success Report published by FeaturedCustomers. FeaturedCustomers helps B2B buyers make informed purchasing decisions through vendor-validated customer success content such as testimonials, success stories, and case studies.

FeaturedCustomers evaluated dozens of Call Tracking & Analytics Software companies for possible inclusion in the report. Only 17 companies met the criteria required, and Marchex received a Market Leader award in the category, the top designation.

The Customer Success Report is based on the curation of authenticated case studies, testimonials, and reviews from across the web, telling a complete story of vendors in the Call Tracking & Analytics Software space through real customer experiences. Scores are determined by multiple factors including the number of total reviews, customer success content, social media presence, and vendor momentum based on web traffic and search trends.

The Market Leader designation is awarded to vendors with substantial customer bases and market share, and enough customer success content to validate the designation. Highly rated by customers, Marchex consistently publishes high-quality customer success content and receives high-quality customer reviews from multiple third-party sites.

Marchex customers choose our AI-based analytics platform for its market-leading conversational analytics solutions. Marchex has solutions for marketers, sales leaders and service teams who count on conversations for revenue.

Marketers can learn what channels in their marketing mix are working and optimize media spend. Data can be automatically integrated with bid management platforms to support dynamic optimization.

Businesses with multiple locations or franchises can learn what is happening on their inbound sales calls at scale. Uncover lost opportunities, learn how agents and locations perform, find high intent customers and provide a frictionless experience.


To learn more about how Marchex can help your business get the most out of the conversation, contact us.