The Marchex Blog

Marchex Wins 2022 AI Breakthrough Award

We’re proud to announce that Marchex has been chosen as winner of the “AI-Based Analytics Innovation Award”. AI Breakthrough is a leading market intelligence organization that rewards the top companies, technologies, and products in the contemporary artificial intelligence (AI) market. Marchex has historically been a top competitor in the market, winning “Best AI-Based Solution for Sales” in 2021.

“By being able to precisely decode conversations down to a granular level, businesses can optimize their marketing campaigns, improve customer experiences and, ultimately, close more sales,” said James Johnson, managing director, AI Breakthrough. “Breakthrough AI automation is at the very core of Marchex Conversation Intelligence, empowering businesses to listen at scale to what their customers are saying, optimize sales approaches to deliver customer experiences that improve sales outcomes, and make data-driven decisions that improve their performance. Congratulations to Marchex on their continued success and momentum – we are thrilled to name them a 2022 AI Breakthrough Award winner.”

Marchex’s AI-fueled Conversation Intelligence capabilities include the ability to facilitate sales leads by autoscoring and classifying conversations to identify the highest-intent customer conversations. It also works to uncover specific breakdowns in conversation management workflows, like identifying missed opportunities and delivering real-time notifications on high-value mishandled conversations that need immediate intervention to save sales.

“Marchex Conversation Intelligence is uniquely positioned for success, having built AI automation capabilities on a massive historical data set that is critical for data training success,” said Russell Horowitz, Executive Chairman and Co-CEO, Marchex. “During the past year, Marchex Conversation Intelligence fundamentally has altered the way businesses can reach and interact with consumers, transforming marketing, sales, and customer engagement. Now businesses can gain the strategic insights they need to act immediately and win more business – and in many cases, actually save sales.”

To learn more about our leading conversational intelligence platform, contact us.