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Category Archives: Engage for Automotive

Improve Call Handling Performances and Outcomes

Automotive dealers who wish to refine their phone operations and increase revenue should register today to attend the second installment of our ongoing automotive webinar series, going live March 23rd at 10:30AM PT/1:30PM ET.  The webinar will feature industry experts Anne-Marie Anderson, Marchex Senior Automotive Market Analyst, and Chris Spensley, Marchex Senior Director of Automotive,Continue reading “Improve Call Handling Performances and Outcomes”

Save the Sale with Positive Customer Engagement

Auto dealers know that the path to a sale can be a bumpy ride. Not every call with a customer goes off without a hitch – issues can often arise. The true test of a salesperson’s skill is not whether their calls unfold seamlessly, but how they solve problems and overcome roadblocks. Often, the primaryContinue reading “Save the Sale with Positive Customer Engagement”

The Next Step in Your Dealership’s Call Handling Journey

Automotive dealers can learn how to train their salespeople to build trust during the first call with customers by registering for the final installment of our automotive webinar series, going live May 4th at 10:30AM PT/1:30PM ET. Our auto experts Anne-Marie Anderson, Marchex’s Senior Automotive Market Analyst, and Chris Spensley, our Senior Director of Automotive,Continue reading “The Next Step in Your Dealership’s Call Handling Journey”

Common Ways Calls Fail at Dealerships

Although contacting a dealership typically occurs during the later stages of the buying process, it is crucial to recognize that phone interactions often play a pivotal role in making important purchase decisions. The success or failure of these initial phone calls can determine whether a car is sold, or the deal falls through. As theContinue reading “Common Ways Calls Fail at Dealerships”

Reduce Unanswered Calls

One way calls can fail at dealerships is when the representative fails to pick up the phone. Calls can go unanswered for a variety of reasons including issues with the phone system, calls incorrectly routing, or inadequate staffing. Luckily, there are several easy, practical fixes you can make to reduce the rate of unanswered calls.  Continue reading “Reduce Unanswered Calls”

Is Your IVR helping or hurting your business?

NADA 2023 is just two weeks away! If you’ll be in Dallas on January 26th-29th, stop by the Marchex Booth #7253 to meet our automotive pros and get their thoughts on call handling, the future of auto sales, industry best practices, and more. One topic we are familiar with is the pros and cons ofContinue reading “Is Your IVR helping or hurting your business?”