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Category Archives: Uncategorized

What’s Best for Your Business: Industry-Specific AI or General AI? Three questions to ask.

The Right Fit for Your Business Everywhere you look, there’s buzz about AI Agents—a future where human employees work seamlessly with digital assistants. But when considering AI for your business, does “industry experience” of these agents matter? Experts argue that vertical-specific AI can deliver faster ROI (1, 2). But how do you decide if it’sContinue reading “What’s Best for Your Business: Industry-Specific AI or General AI? Three questions to ask.”

The Role and Benefit of Conversational Intelligence in Healthcare

In an evolving healthcare landscape, patient engagement, retention, and operational efficiency have never been more critical. Conversational intelligence is emerging as a game-changer, helping health systems optimize patient interactions, reduce friction in appointment scheduling, and ensure that every touchpoint is as effective as possible.  In this Q&A, industry expert, Steven Metzinger, a health system consultantContinue reading “The Role and Benefit of Conversational Intelligence in Healthcare”

Navigating the Conversational Analytics Maze – Decoding Recall

If you have not yet read Blogs 1 and 2 of Navigating the Conversational Analytics Maze, I would highly recommend you do so, since most of the examples and concepts in this post will require that context to understand.  Welcome to our final installment of Navigating the Conversational Analytics Maze. Thus far, we have lookedContinue reading “Navigating the Conversational Analytics Maze – Decoding Recall”

How to get the calls you want in 2021

Unwanted phone calls are on the rise. In addition to general SPAM, unscrupulous telemarketers and fraudsters can also tie up your phone lines – and waste your resources. Although most unwanted calls tend to be SPAM, it is important to recognize that SPAM is only a subset of the overall unwanted calls epidemic.   ClickContinue reading “How to get the calls you want in 2021”

Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions

In Part 1, we discussed three of the biggest challenges auto dealership service centers face—long wait times, miscommunication about repairs, and missed calls. If those hit home, you’re not alone.  But we’re not done yet. There are three more problems that may significantly impact your revenue every week. Let’s break them down—and more importantly, fixContinue reading “Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions”