Marchex Sonar’s Business Text Messaging is an all-in-one platform that allows businesses to engage customers directly via SMS. Seamlessly integrate with your existing CRM and marketing tools to provide real-time communication that drives customer satisfaction and loyalty.
How Messages Flow with Sonar
Initial Setup
Configure Sonar with CRM, customer data, and setup campaigns.
Message Creation
Message Sent
Customer Engages
Response Tracking
Automated Follow-Up
Message Sent
Analytics & Optimization
Track performance and optimize future campaigns based on data.
Core Features & Benefits
Sonar’s platform is packed with powerful features designed to enhance your business communication and improve your customer service.
Personalized Messaging Tailor messages based on customer data for a more personalized experience.
Automated Campaigns Set up campaigns to engage customers automatically with timely promotions, reminders, and updates.
Real-Time Tracking Monitor message delivery and response rates to ensure your campaigns are successful.
CRM Integration Easily integrate Sonar with your CRM to leverage existing customer data for better targeting.
Multi-Channel Support Extend communication to include voice, email, and SMS for a unified customer experience.
Trusted By Winning Brands
Maximize Efficiency and Engagement with Automation
Generate more opportunities
Automating repetitive tasks reduces manual effort, cuts down on errors, and speeds up processes, improving overall operational efficiency.
Hear directly from satisfied clients about how Marchex solutions have transformed their businesses and exceeded expectations every step of the way.
"We saw our appointment-set rates go up as soon as we started using the Marchex application. Having real-time examples of mishandled conversations made it easy to coach our sales team in the moment, while the conversation is fresh."
Keith McCluskeyCEO, McCluskey Chevrolet
"I can now track exactly how many calls I get from traditional and digital campaigns. I can even listen to the calls to determine their nature. Marchex customer service is great, you deal directly with people, not self-help portals. For any marketer, Marchex gives you the power to know exactly what works and what doesn't."
Mike HeimbachDirector, Abell Pest Control
"When Shull Media Partners transitioned to Marchex it was one of the best decisions we ever made. It immediately improved our internal efficiencies while also improving data collections for our clients."
Andrew TaskeVP, Client Relations, Shull Media Partners
"The Marchex products have earned a starring role in our programs and have become essential assets in client renewals."
Steven MetzingerVP, Product Management, Healthgrades
Ready to see Marchex in action?
Discover how Marchex can transform your business with real-time insights, enhanced customer interactions, and data-driven decisions. Let’s show you the difference it can make today!
