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Tag Archives: auto dealerships

Train Your Staff to be Auto Sales Pros

Automotive dealers and their staff should set goals and expectations regarding customer conversations. They must ensure that customer interactions go smoothly both on the phone and the sales floor. Dealers should connect with their teams and establish the following guidelines:  Is Your Team Informed?  The most important point for dealers to address is whether theirContinue reading “Train Your Staff to be Auto Sales Pros”

Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions

In Part 1, we discussed three of the biggest challenges auto dealership service centers face—long wait times, miscommunication about repairs, and missed calls. If those hit home, you’re not alone.  But we’re not done yet. There are three more problems that may significantly impact your revenue every week. Let’s break them down—and more importantly, fixContinue reading “Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions”