Key Insights You Can Get From Call Transcription

Leveraging a call tracking solution that provides call recordings and transcription can save you time and deliver valuable business insights. Many call tracking and telephony platforms offer call recording. Yet, transcription is not always an option. If you want to understand what happened on a specific call, you need to listen to the recording. IfContinue reading “Key Insights You Can Get From Call Transcription”

Call Transcription for the Auto Industry

Call transcription offers a multitude of benefits for a variety of industries, including auto dealers. Many call tracking platforms already provide call recording services for their customers, but call transcription can reveals deeper insights.   Call transcription converts an audio recording of a phone conversation into readable text. Call Analytics takes the process a step further by uncoveringContinue reading “Call Transcription for the Auto Industry”