“I can now track exactly how many calls I get from traditional and digital campaigns. I can even listen to the calls to determine their nature. Marchex customer service is great, you deal directly with people, not self-help portals. For any marketer, Marchex gives you the power to know exactly what works and what doesn’t.”
“Seeing recommendations at the office level helps us understand why a specific office might be under-performing and what we can actually do about it.”
“The call summaries are really helpful for pinpointing where issues start. Whether it’s patient frustration, insurance questions, or office quality concerns.”
“We saw our appointment-set rates go up as soon as we started using the Marchex application. Having real-time examples of mishandled conversations made it easy to coach our sales team in the moment, while the conversation is fresh.”
“When Shull Media Partners transitioned to Marchex it was one of the best decisions we ever made. It immediately improved our internal efficiencies while also improving data collections for our clients.”
“The Marchex products have earned a starring role in our programs and have become essential assets in client renewals.”
