The Marchex Blog

Marchex Wins 2023 AI Excellence Award

We’re excited to announce that Marchex has won a Business Intelligence Group AI Excellence Award in the Product category for Conversation DNA®, the technology that helps power Marchex’s conversation intelligence products. As artificial intelligence becomes more mainstream, an increasing number of companies have developed tools to help make our daily lives easier. The AI Excellence Awards recognize the organizations, products, and people that stand out from the rest as unique, innovative solutions.  

“We are so proud to name Marchex’s Conversation DNA as a winner in our inaugural Artificial Intelligence Excellence Awards program”, said Maria Jimenez, Chief Nominations Officer for Business Intelligence Group. “It was clear to our judges that Conversation DNA was using AI to improve the lives of their customers and employees. Congratulations to the entire team!” 

The win is particularly significant for Marchex, as this is the third consecutive year we’ve won the award, and the first time Conversation DNA has been recognized. Conversation DNA provides users of all Marchex conversation intelligence products with the ability to decode, score, and categorize phone interactions. This uncovers valuable insights regarding customer intent hidden in phone conversations, allowing marketers and sales staff to optimize their efforts and convert their best leads. Those insights set Marchex apart from other entries as a standout participant in the AI revolution.  

“Artificial Intelligence is now playing a more important role in our lives,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “We are so proud that such an incredible group of companies won this year’s program. Congratulations to all the creativity and hard work of every employee involved.” 

To learn more about how Conversation DNA can elevate your business by revealing key details from customer conversations, contact us