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Category Archives: AI

Sentiment Suite: The Next Generation in Customer Sentiment Analysis

In today’s fast-paced and customer-centric business environment, understanding the nuances of customer sentiment has never been more critical. Traditionally, businesses have relied on direct feedback mechanisms like Google reviews or customer surveys to gauge customer satisfaction. These traditional methods miss the subtle nuances of customer emotions during interactions. Online reviews happen after-the-fact – when yourContinue reading “Sentiment Suite: The Next Generation in Customer Sentiment Analysis”

Sentiment Suite Wins 2024 Business Intelligence “Sammy” Awards

Marchex is happy to announce that we have won a Business Intelligence Sales and Marketing Technology Award in the Insights and Analysis category for our Sentiment Suite offering! The Sales and Marketing Technology Awards annually recognizes organizations and products that facilitate companies’ and customers’ abilities to connect and collaborate. This is the third time thatContinue reading “Sentiment Suite Wins 2024 Business Intelligence “Sammy” Awards”

The New Home Services Success Formula: Delighting Customers

Marchex’s Sentiment Analysis Suite for home services offers many benefits that help businesses better understand customer feedback, improve service quality, and enhance customer satisfaction. You might wonder why sentiment analysis is necessary when you already collect reviews and send out surveys. It’s still important because Sentiment Suite can collect customer emotions for your team, provideContinue reading “The New Home Services Success Formula: Delighting Customers”

Conversational Intelligence and the Future of Patient Calls

With thousands of daily calls filled with vital patient details—scheduling needs and insurance questions, and more—tracking conversations is a massive challenge, but with AI-driven solutions, the process has never been easier. For healthcare marketers and operational leaders, turning vast amounts of data into actionable insights is the key to improving care access and the patientContinue reading “Conversational Intelligence and the Future of Patient Calls”