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Category Archives: Conversation Intelligence

“I Let ChatGPT Choose My Auto Shop” – The Growing Influence of AI on Vehicle Service Decisions 

Picture this: You’re driving home from work when your car starts making an alarming grinding sound. Instead of pulling over to frantically Google “car grinding noise,” you ask your phone’s AI assistant what might be wrong and whether it’s safe to continue driving. You do your best at recreating the sound with your voice, hopingContinue reading ““I Let ChatGPT Choose My Auto Shop” – The Growing Influence of AI on Vehicle Service Decisions “

“ChatGPT Suggested Your Facility for My Mom” – The New Era of AI-Powered Senior Care Research 

“Mom fell again last night, and I don’t know what to do.” A heartfelt message like this, could be uttered into ChatGPT app at 3 AM by a worried adult child.  A profound shift is under way in how families navigate senior care decisions. They’re no longer waiting for business hours to call information linesContinue reading ““ChatGPT Suggested Your Facility for My Mom” – The New Era of AI-Powered Senior Care Research “

“I Found You on ChatGPT” – How AI Search Is Reshaping the Patient Journey in Healthcare 

When a patient calls your practice and mentions they found you through ChatGPT or another AI tool, you’re witnessing a fundamental shift in how people discover healthcare providers. This isn’t just about convenience—it’s about patients seeking immediate, reliable answers to their health concerns from sources they trust.  See How AI Search is Revolutionizing Customer Discovery:Continue reading ““I Found You on ChatGPT” – How AI Search Is Reshaping the Patient Journey in Healthcare “

“ChatGPT Recommended You Guys” – Why AI Search Results Are the New Word-of-Mouth for Home Services 

The call comes in at 2 AM: “My basement is flooding, and I found your number through ChatGPT.” Or maybe it’s a Saturday morning: “Your company came up when I asked about lawn care services in my area.” These scenarios are becoming more common as homeowners increasingly turn to AI tools for urgent home serviceContinue reading ““ChatGPT Recommended You Guys” – Why AI Search Results Are the New Word-of-Mouth for Home Services “

How Conversation Intelligence Insights Can Drive Real Marketing ROI 

Marketers face no shortage of online data, but pulling clear, actionable insights from conversations between customers and businesses remains one of the most powerful and yet misunderstood ways to boost marketing performance. Through conversation intelligence, companies can learn not only who their best leads are, but how marketing messages perform in the real world whereContinue reading “How Conversation Intelligence Insights Can Drive Real Marketing ROI “

From Missed Calls to Measurable Wins: How Conversation Intelligence Drives Real Business Impact  

In this blog post, you’ll learn how to turn everyday calls into growth: Conversations That Convert For years, marketers measured success by the number of calls generated. But call volume only tells part of the story. What happens during those calls—what customers say, what they ask, how they feel matters just as much, if notContinue reading “From Missed Calls to Measurable Wins: How Conversation Intelligence Drives Real Business Impact  “