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Category Archives: Conversation Intelligence

Uncover Relevant Insights Across Voice and Text Conversations

Introducing Conversation DNA™ We’re excited to announce Conversation DNA™, the next evolution of our core technology that generates AI-based signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. Marchex’s Conversation DNA enables voice and text conversation decoding, scoring, categorization and signal delivery across every Marchex conversation intelligence product. “With Conversation DNA,Continue reading “Uncover Relevant Insights Across Voice and Text Conversations”

Stop Listening to Calls; Start Taking Action

It’s now possible to surface actionable insights from customer conversations that originate from your existing communication platforms with Marchex Platform Services. Marchex Platform Services, part of the Marchex Anywhere initiative, expands access to CPaaS, UCaaS and CCaaS platforms to deliver AI powered conversation intelligence without the need to port phone numbers, acquire call tracking numbers,Continue reading “Stop Listening to Calls; Start Taking Action”

Marchex Receives the 2022 Sales and Marketing Award

We’re ecstatic to announce that Marchex has won Business Intelligence Group’s “Product of the Year” award in the 2022 Sales and Marketing Technology Awards program, also known as the “Sammys.” This will be our second consecutive win after receiving the same award in 2021 for our Engage for Automotive product, a sales engagement solution forContinue reading “Marchex Receives the 2022 Sales and Marketing Award”

Marchex Wins 2022 AI Breakthrough Award

We’re proud to announce that Marchex has been chosen as winner of the “AI-Based Analytics Innovation Award.” AI Breakthrough is a leading market intelligence organization that rewards the top companies, technologies, and products in the contemporary artificial intelligence (AI) market. Marchex has historically been a top competitor in the market, winning “Best AI-Based Solution forContinue reading “Marchex Wins 2022 AI Breakthrough Award”

Marchex Deepens Integration with Twilio Add-On Marketplace

Increase the Value of your Twilio Voice Call Recordings We are thrilled to announce that our conversation intelligence capabilities now integrate into the Twilio Add-On Marketplace.  The Twilio Marketplace Add-Ons are pre-integrated partner technologies that let developers do more with the Twilio API, making it possible to quickly build rich communication experiences by combining TwilioContinue reading “Marchex Deepens Integration with Twilio Add-On Marketplace”

Conversation Intelligence is Now Available to Virtually Any Business

Is your business looking to obtain actionable insights from phone conversations that take place between your customers and sellers or agents to help drive sales or improve service, but not sure how to leverage your existing communication infrastructure to do so?  Do you find your company has downstream sales, customer engagement or marketing systems thatContinue reading “Conversation Intelligence is Now Available to Virtually Any Business”