New Research: Google Reviews vs. Call Sentiment – Sentiment Analysis Identifies Missing Insights
On-Demand
How many customers leave an online review? Only a small percentage. But how many share their real sentiment and emotions on a phone call? Most do.
We’ll discuss:
- The ratio of sentiments in phone calls to online reviews
- The quantity, quality, and timeliness of sentiment-based reviews
- How business leaders, marketers, and sales teams can turn these insights into faster growth