NADA 2023 Is Here!

The NADA 2023 show is upon us. We hope you will join us from January 26th-29th at booth #7253 (under the twinkling lights) to discuss the present and future of the auto industry. Our team will be covering a variety of topics including call handling and call tracking, just to name a few.   Schedule aContinue reading “NADA 2023 Is Here!”

3-Step Approach to Win Automotive Sales

Automotive dealers hoping to grow in 2023 should register to attend our live webinar on February 22nd featuring speakers Chris Spensley, Marchex Senior Automotive Marketing Specialist, and Anne-Marie Anderson, Marchex Director of Field Training, and learn our 3-step telephone communication strategy addressing operations, reception, and conversation. Our auto team’s method has helped thousands of dealersContinue reading “3-Step Approach to Win Automotive Sales”

Stop Listening to Calls; Start Taking Action

It’s now possible to surface actionable insights from customer conversations that originate from your existing communication platforms with Marchex Platform Services. Marchex Platform Services, part of the Marchex Anywhere initiative, expands access to CPaaS, UCaaS and CCaaS platforms to deliver AI powered conversation intelligence without the need to port phone numbers, acquire call tracking numbers,Continue reading “Stop Listening to Calls; Start Taking Action”

Maximize Revenue by Focusing on Calls that Matter

Most businesses understand the importance of knowing what happens on customer phone calls. Some companies use secret shopping to understand calls, and others listen to a sample of random calls, hoping those calls are indicative of the rest. The challenge is listening to every call efficiently and effectively, so you can find ways to maximizeContinue reading “Maximize Revenue by Focusing on Calls that Matter”

Uncover Relevant Insights Across Voice and Text Conversations

Introducing Conversation DNA™ We’re excited to announce Conversation DNA™, the next evolution of our core technology that generates AI-based signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. Marchex’s Conversation DNA enables voice and text conversation decoding, scoring, categorization and signal delivery across every Marchex conversation intelligence product: “With Conversation DNA,Continue reading “Uncover Relevant Insights Across Voice and Text Conversations”

The Difference Between SMS and Mobile Marketing

Thanks to the resounding popularity of smartphones and other mobile devices such as tablets, marketers have found ways to integrate SMS marketing and mobile marketing into the fold of digital marketing campaign strategies. Although both SMS and mobile marketing can be viable tools for your business, it’s important to know what distinguishes one engagement tacticContinue reading “The Difference Between SMS and Mobile Marketing”