25 Calls = 1 Google Review: How Can Your Business Benefit?
25 Calls = 1 Google Review: How Can Your Business Benefit?
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Marchex at NADA 2025: Shaping the Future of Automotive Innovation
With Marchex, dealerships can leverage “Data After the Call” to drive sales success The National Automobile Dealers Association (NADA) Show 2025 is set to bring together the automotive industry’s brightest minds, and Marchex is proud to stand at the forefront of this dynamic sector. As a trusted partner to OEMs and dealerships nationwide, Marchex continuesContinue reading “Marchex at NADA 2025: Shaping the Future of Automotive Innovation”
The Role and Benefit of Conversational Intelligence in Healthcare
In an evolving healthcare landscape, patient engagement, retention, and operational efficiency have never been more critical. Conversational intelligence is emerging as a game-changer, helping health systems optimize patient interactions, reduce friction in appointment scheduling, and ensure that every touchpoint is as effective as possible. In this Q&A, industry expert, Steven Metzinger, a health system consultantContinue reading “The Role and Benefit of Conversational Intelligence in Healthcare”
2025 Trends in AI and Conversational Intelligence: Why Businesses Can’t Afford to Wait
In a recent webinar, 2025 Trends in Customer Insights Driving Revenue Growth, industry leaders tackled a question on every business leader’s mind: How do we use AI effectively to improve customer interactions and drive revenue? One thing became clear from the conversation—AI-driven conversational intelligence is no longer just a nice-to-have. It’s here, evolving fast, andContinue reading “2025 Trends in AI and Conversational Intelligence: Why Businesses Can’t Afford to Wait”
5 Signs Your Dealership Has a Call Handling Problem, and How to Address It
In today’s fiercely competitive and ever-changing automotive market, you cannot afford to let valuable phone sales slip through the cracks. But before you can fix these issues, you need to understand what’s happening and where any breakdowns might be occurring. Marchex understands that phone calls are where the most important car buying decisions are likely toContinue reading “5 Signs Your Dealership Has a Call Handling Problem, and How to Address It”
Navigating the Conversational Analytics Maze – The Flaws of Accuracy as an AI Model Metric
It has been a little over a year since ChatGPT was released, throwing everyone into a frenzy on how to incorporate the now commoditized technology that is generative AI (GAI) into their everyday workflows. One need not look further than the conversational analytics industry to see this trend in real time, where new GAI-powered productsContinue reading “Navigating the Conversational Analytics Maze – The Flaws of Accuracy as an AI Model Metric”