How Big O Tires gleaned an additional $1M from calls in two months
Big O Tires is one of the nation’s largest auto services franchise organizations offering a wide range of diagnostic, repair and routine maintenance services for automobiles and other vehicles. As a long-time Marchex customer deploying Speech Analytics, Big O Tires was in an ideal position to pilot Marchex Conversation Intelligence, an AI-infused call monitoring and scoring solution that identifies missed opportunities and generates alertsContinue reading “How Big O Tires gleaned an additional $1M from calls in two months”