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Author Archives: Camille Bishop

How Conversation Intelligence Turns Healthcare Marketing into a Revenue Driver  

Expect to Learn:   In today’s competitive and patient-centric healthcare landscape, hospital systems are under pressure not only to attract patients but also to prove measurable value from every marketing dollar spent. Modern digital tools, including Google Ads, Facebook campaigns, SEO, CRM systems, and marketing automation, have become essential for reaching and engaging patients. Yet forContinue reading “How Conversation Intelligence Turns Healthcare Marketing into a Revenue Driver  “

How Auto Service Shops Use AI to Boost ROs and Recover Missed Revenue

For auto service companies, success often comes down to a deceptively simple moment: when the phone rings. That incoming call might be a customer looking for a same-day oil change, inquiring about brake repairs, or checking whether you have tires in stock. The calls vary nearly as much as the number of calls received.   WhateverContinue reading “How Auto Service Shops Use AI to Boost ROs and Recover Missed Revenue”

Marchex Call Summaries and Sentiment Suite Receive 2024 AI Breakthrough Award

Marchex is excited to announce that we have been selected as winners of the 2024 AI Breakthrough Award for “Best Text Generative AI Solution” for our latest Generative AI innovations: Call Summaries and Sentiment Suite. These are utilized by businesses to enhance their marketing, sales, and operations activities. AI Breakthrough is a top market intelligenceContinue reading “Marchex Call Summaries and Sentiment Suite Receive 2024 AI Breakthrough Award”

25 Calls = 1 Google Review: How Can Your Business Benefit?

Advertising and online reputation are crucial for business success, particularly for industries that rely on customer interactions over the phone. While Google reviews offer a snapshot of customer feedback, they often miss significant insights that sentiment analysis can provide.  Sentiment analysis expands on the limited snapshot provided by Google reviews, classifying real-time customer emotions expressedContinue reading “25 Calls = 1 Google Review: How Can Your Business Benefit?”

Marchex at NADA 2025: Shaping the Future of Automotive Innovation

With Marchex, dealerships can leverage “Data After the Call” to drive sales success   The National Automobile Dealers Association (NADA) Show 2025 is set to bring together the automotive industry’s brightest minds, and Marchex is proud to stand at the forefront of this dynamic sector.     As a trusted partner to OEMs and dealerships nationwide, Marchex continuesContinue reading “Marchex at NADA 2025: Shaping the Future of Automotive Innovation”