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Category Archives: Thought Leadership

Speed to Lead: Secure Appointments on the First Call

In the competitive landscape of the home services industry, success hinges on efficient operations, quick response times, and fostering loyal customer relationships. We’ll delve into three critical aspects that can significantly impact a company’s growth and reputation: securing appointments on the initial call, speed to lead, and customer retention.  Customer Convenience  Prompt appointment scheduling enhancesContinue reading “Speed to Lead: Secure Appointments on the First Call”

How To Meet the Auto Customer’s New Expectations

The global supply chain crisis has completely changed the way U.S. consumers buy vehicles. The days when a customer walked into a dealership, talked to a salesperson, and drove home in a new car are long gone. Instead, consumers want to inquire on vehicle availability and have a clear path to purchase. Yet for manyContinue reading “How To Meet the Auto Customer’s New Expectations”

How Auto Dealers Can Win Back Buyer Trust

According to our recent study, trust in auto dealerships has become one of the most important factors in the car buying decision. The global supply chain crisis has affected the auto industry with product shortages, pushing buyers to inquire ahead of time about vehicle availability before going forward with the purchasing process. However, communication regarding theseContinue reading “How Auto Dealers Can Win Back Buyer Trust”

10 industries that need call tracking to succeed

Updated 9/14/21 Phone calls continue to prove themselves as the driving force in commerce. During the pandemic, phone calls to businesses have changed the way business is done for certain industries. In fact, the need to track calls has shifted and increased in many cases. Even in this age of digital ubiquity where many consumersContinue reading “10 industries that need call tracking to succeed”

2022 Predictions

If 2021 has taught us anything, it’s that the future is anything but certain.  Events have been pared down from grand reopenings and software that businesses depend on was suddenly shut down. Even still, there are clear trends on the rise as technology and the need for more customer-centric solutions evolve. In this blog postContinue reading “2022 Predictions”

Meet the Expert: Catherine Erikson, VP of Senior Living

Tell us about yourself. At the core, I’ve always been someone who thrives on embracing new and emerging technologies. With more than 20 years of experience in Senior Living and Healthcare, I’m passionate about helping the Senior Living industry embrace innovating marketing strategies and analytics. I look to inspire marketers to adopt new and excitingContinue reading “Meet the Expert: Catherine Erikson, VP of Senior Living”