Marchex Logo
Log In

industry Archives

Part 1: The Cost of Missed Connections—Is Your Auto Service Desk Losing Revenue

Don’t let $75,000 per week in service revenue walk out your door. If you’re running an auto dealership service department, you know that every customer call is an opportunity—either to secure revenue and build loyalty, or to lose both. But here’s the risk: Many service departments are unable to capture full revenue opportunities due toContinue reading “Part 1: The Cost of Missed Connections—Is Your Auto Service Desk Losing Revenue”

Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions

In Part 1, we discussed three of the biggest challenges auto dealership service centers face—long wait times, miscommunication about repairs, and missed calls. If those hit home, you’re not alone.  But we’re not done yet. There are three more problems that may significantly impact your revenue every week. Let’s break them down—and more importantly, fixContinue reading “Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions”