Home service companies should prioritize important calls to ensure efficient resource allocation, enhance customer satisfaction, resolve urgent issues promptly, and maintain a positive brand image. A focus on critical calls optimizes time, resources, and service quality — ultimately benefiting both the company and its customers. But how does a home service company do this efficientlyContinue reading “Focus on Calls that Matter”
Marchex is excited to announce a new feature: Call Summaries. Sales and marketing teams no longer need to spend hours of their valuable time listening to phone calls or manually transcribing the dialogue from these conversations. Instead, our analytics powered by advanced generative AI can automatically extract important insights from call recordings and transcripts andContinue reading “Analyze Calls Automatically with Call Summaries”
Sierra Air Conditioning and Plumbing is a home services company founded in 1987 and based in the Las Vegas Valley. Sierra was facing several business challenges ranging from their advertising budget to call handling and approached Marchex for help. Allocate Advertising Spend Sierra was looking for a way to determine where to allocate advertising spendContinue reading “How Sierra Air Conditioning & Plumbing Supercharged Their Field Management Software Solution”
What industry changes faster than the automotive industry? The nature of this business vertical requires an entrepreneurial approach. At Marchex, the year 2023 has been a year of growth, collaboration, and service. The most important learning has been how sound practices can apply across multiple industries, many of which Marchex serves. This has yielded tremendousContinue reading “Automotive at Marchex – A Year in Review”
As we conclude 2023, let’s review the dynamic changes of the home services industry. From technological advancements to changing consumer preferences, the industry continues to experience significant transformations. In this year-in-review, we explore key trends and how Marchex has proactively engaged and responded in helping the home services industry navigate through these transformations. Analytics andContinue reading “Home Services at Marchex — A Year in Review”
Explore the Latest in Call Handling and Data Analytics with Marchex at NADA 2024! Join Marchex at NADA 2024 in Las Vegas from February 2-4, 2024, and dive into a New Year of automotive advancement at booth #6607N. What Awaits You at Marchex’s Booth? Visit our booth to engage in meaningful conversations with our automotiveContinue reading “Visit Marchex at NADA 2024!”
