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Tag Archives: Conversation Intelligence

Sentiment Suite: The Next Generation in Customer Sentiment Analysis

In today’s fast-paced and customer-centric business environment, understanding the nuances of customer sentiment has never been more critical. Traditionally, businesses have relied on direct feedback mechanisms like Google reviews or customer surveys to gauge customer satisfaction. These traditional methods miss the subtle nuances of customer emotions during interactions. Online reviews happen after-the-fact – when yourContinue reading “Sentiment Suite: The Next Generation in Customer Sentiment Analysis”

Marchex Wins the 2024 Appealie SaaS Customer Success Award

Marchex is excited to announce that we have won the 2024 APPEALIE SaaS Customer Success Award! The APPEALIE SaaS Awards annually acknowledge top tier SaaS platforms for high quality products and outstanding customer experiences. Marchex won the award for going above and beyond in our partnership with Sierra Air Conditioning & Plumbing, a Las Vegas-basedContinue reading “Marchex Wins the 2024 Appealie SaaS Customer Success Award”

Navigate an Uncertain Market with Conversation Intelligence

Even in uncertain economic times, businesses can stay afloat and thrive by optimizing their tech stack and keying in on the important, revenue-driving details. With conversation intelligence—insights gleaned from customer conversations taking place on calls and other channels–sales and marketing teams can uncover the hidden signals in customer interactions that can mean the difference betweenContinue reading “Navigate an Uncertain Market with Conversation Intelligence”

4 Key Benefits of Marchex Marketing Edge GA4 Integration

Effective July 1, 2023, Google says goodbye to Universal Analytics (UA) and makes way for Google Analytics 4 (GA4), the next iteration of digital analytics which tracks both web and app activity.    To help marketers and businesses meet the customer journey opportunities in front of them, Marchex today introduces the general availability of its GA4Continue reading “4 Key Benefits of Marchex Marketing Edge GA4 Integration”

Marchex Launches Spotlight for Automotive

Marchex is excited to announce the launch of Marchex Spotlight for Automotive! Spotlight allows Marchex’s original equipment manufacturers (OEMs), brand, and dealer customers to maximize revenue by pinpointing failed business-to-consumer conversations and immediately triggering corrective actions through conversation intelligence technology. Read the press release to learn more about this essential addition to the Marchex productContinue reading “Marchex Launches Spotlight for Automotive”

Marchex Wins the 2023 Appealie SaaS Customer Success Award

Marchex is excited to announce that we have won the 2023 APPEALIE SaaS Customer Success Award! The SaaS Awards annually acknowledge top tier SaaS platforms for high quality products and outstanding customer experiences. Marchex won the award for going above and beyond in our partnership with RevLocal, a digital marketing agency that uses Marchex asContinue reading “Marchex Wins the 2023 Appealie SaaS Customer Success Award”