Sonar text messaging is a valuable tool for engaging prospects from initial contact to sale. Automated text bots can help your sales team reach out to your prospects and customers right away, without lifting a finger or hiring more employees. Marchex Sonar’s AI chat bot can easily be customized to work with any existing intakeContinue reading “Integrate Text into Sales Workflows with Marchex Sonar”
What is Dynamic Number Insertion? Dynamic Number Insertion, also known as DNI, is a call tracking solution used by businesses that seamlessly ties offline and online attribution. For online to offline attribution, many types of conversion actions can be tracked: Chats Emails Calls Form Fills Texts DNI is an accurate way to track customers whoContinue reading “How to use dynamic number insertion to see what drove customers to call”
Many companies deploy a business model in which their employees are spread out across a wide geographic area. Staff at home and customer service businesses work in the field—addressing customer’s needs in their homes or business locations. For example, a residential dishwasher repairperson works in various homes, a commercial landscaper visits multiple businesses, and a scooterContinue reading “Facilitate Internal Communications with Business Texting”
With thousands of daily calls filled with vital patient details—scheduling needs and insurance questions, and more—tracking conversations is a massive challenge, but with AI-driven solutions, the process has never been easier. For healthcare marketers and operational leaders, turning vast amounts of data into actionable insights is the key to improving care access and the patientContinue reading “Conversational Intelligence and the Future of Patient Calls”
Don’t let $75,000 per week in service revenue walk out your door. If you’re running an auto dealership service department, you know that every customer call is an opportunity—either to secure revenue and build loyalty, or to lose both. But here’s the risk: Many service departments are unable to capture full revenue opportunities due toContinue reading “Part 1: The Cost of Missed Connections—Is Your Auto Service Desk Losing Revenue”
In Part 1, we discussed three of the biggest challenges auto dealership service centers face—long wait times, miscommunication about repairs, and missed calls. If those hit home, you’re not alone. But we’re not done yet. There are three more problems that may significantly impact your revenue every week. Let’s break them down—and more importantly, fixContinue reading “Part 2: How to Fix Auto Service Desk Inefficiencies that are Costing You Millions”
