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Category Archives: Call Analytics

How Sierra Air Conditioning & Plumbing Supercharged Their Field Management Software Solution

Sierra Air Conditioning and Plumbing is a home services company founded in 1987 and based in the Las Vegas Valley. Sierra was facing several business challenges ranging from their advertising budget to call handling and approached Marchex for help.  Allocate Advertising Spend  Sierra was looking for a way to determine where to allocate advertising spendContinue reading “How Sierra Air Conditioning & Plumbing Supercharged Their Field Management Software Solution”

3 Ways Auto Repair and Service Providers Can Win in Today’s Landscape

In today’s dynamic auto service landscape where fluctuating gas prices, evolving consumer behaviors, and the surge of electric vehicles dominate headlines, seizing every revenue-generating opportunity is vital.   Marchex understands how critical it is to connect customers across marketing, service, and operations to address their most pressing needs. And, let’s face it, customers have a lot ofContinue reading “3 Ways Auto Repair and Service Providers Can Win in Today’s Landscape”

Analyze Calls Automatically with Call Summaries

Marchex is excited to announce a new feature: Call Summaries. Sales and marketing teams no longer need to spend hours of their valuable time listening to phone calls or manually transcribing the dialogue from these conversations. Instead, our analytics powered by advanced generative AI can automatically extract important insights from call recordings and transcripts andContinue reading “Analyze Calls Automatically with Call Summaries”

Does Attribution Matter if the Call is Handled Poorly?

We all attend trade shows, and typically there is an overarching theme — from the introduction of electric vehicles to the unique and lasting value proposition of first party data platforms. These are important topics, and the industry is investing heavily in both, as well as many other technology and product enhancements.  The Impact ofContinue reading “Does Attribution Matter if the Call is Handled Poorly?”

5 Ways Marchex Helps Home Service Companies

Marchex’s acclaimed conversation intelligence solutions transform valuable insights into actionable strategies that can secure more business and save you time. Here are 5 ways we can help your home service business:  Customer Insights  Marchex can analyze customer interactions and conversations to provide valuable insights into customer preferences, pain points, and behaviors. This data can help homeContinue reading “5 Ways Marchex Helps Home Service Companies”