industry Archives
ProMax expands CRM capabilities with Marchex
Call-Handling Best Practices for Auto Dealerships
Improve Call Handling Performance and Outcomes
In part 2 of our three-part webinar series, discover how to boost agent performance, improve the customer experience and drive incremental revenue from the inbound sales calls you already receive. Get a first-hand look at how the Marchex platform helps dealerships:
Mastering Phone Call Success to Boost Dealership Profits
On-Demand Learn how improving phone call performance can translate directly into increased sales, more service appointments, and better customer satisfaction. Understand why calls fail and how to address these issues, — dealerships will capture more leads and turn conversations into revenue.
Create a Smoother Call Experience by Reducing Ring Transfer Abandon
Customer calls often fail at automotive dealerships when a representative does not transfer the caller to the next staff member effectively. This can occur when representatives do not use warm transfers, don’t pass potential customers on to the correct staff member, or don’t configure their phone systems to route calls back to the receptionist afterContinue reading “Create a Smoother Call Experience by Reducing Ring Transfer Abandon”