On-Demand Learn how improving phone call performance can translate directly into increased sales, more service appointments, and better customer satisfaction. Understand why calls fail and how to address these issues, — dealerships will capture more leads and turn conversations into revenue.
In this kick-off webinar, learn how our proven 3-step phone strategy has helped thousands of dealers get more value and revenue from inbound sales calls. See how common sense and technology can help:
Consumer Expectations Are Changing Marchex has conducted a major study that analyzed more than 60,000 consumer-to-dealer phone conversations from across the U.S. to assess the current state of car-buying. In this white paper, learn about the challenges dealerships and manufacturers are facing to answer inquiries about availability and the vehicle-ordering process.
Read the first of its kind, in-depth research into consumers’ needs in a modern shopping process. See findings from a brand new proprietary research study that included qualitative interviews with car buyers, a quantitative survey of 1,700 car buyers, and a study of over 228,000 sales-related conversations with dealerships. Today’s consumer is serious and theirContinue reading “Trust, Transparency & The Transaction: How the Car Sale is Earned”
A recent analysis from the Boston Consulting Group highlights a sobering reality for automotive retailers: growth is becoming more difficult. Customer acquisition costs are increasing, buyer expectations continue to rise, and ignoring process deficiencies is becoming more costly. In today’s market, generating more leads no longer serves as a dependable growth strategy. For dealers, the more urgentContinue reading “When Dealer Growth Gets Harder, Converting Conversations Matter More”
