Explore the Latest in Call Handling and Data Analytics with Marchex at NADA 2024! Join Marchex at NADA 2024 in Las Vegas from February 2-4, 2024, and dive into a New Year of automotive advancement at booth #6607N. What Awaits You at Marchex’s Booth? Visit our booth to engage in meaningful conversations with our automotiveContinue reading “Visit Marchex at NADA 2024!”
As we conclude 2023, let’s review the dynamic changes of the home services industry. From technological advancements to changing consumer preferences, the industry continues to experience significant transformations. In this year-in-review, we explore key trends and how Marchex has proactively engaged and responded in helping the home services industry navigate through these transformations. Analytics andContinue reading “Home Services at Marchex — A Year in Review”
NADA IS HERE! Rev up your NADA 2024 experience by joining forces with the powerhouse Marchex automotive team at Booth #6607N! Get ready for a deep dive into call analytics, data-driven insights, industry best practices, and a sneak peek into the latest Marchex solutions. Don’t let this ride pass you by – stake your claimContinue reading “Unleash the Future of Auto Sales: Marchex Booth #6607N at NADA 2024!”
Automotive dealers and their staff should set goals and expectations regarding customer conversations. They must ensure that customer interactions go smoothly both on the phone and the sales floor. Dealers should connect with their teams and establish the following guidelines: Is Your Team Informed? The most important point for dealers to address is whether theirContinue reading “Train Your Staff to be Auto Sales Pros”
Sierra Air Conditioning and Plumbing is a home services company founded in 1987 and based in the Las Vegas Valley. Sierra was facing several business challenges ranging from their advertising budget to call handling and approached Marchex for help. Allocate Advertising Spend Sierra was looking for a way to determine where to allocate advertising spendContinue reading “How Sierra Air Conditioning & Plumbing Supercharged Their Field Management Software Solution”
Customer calls often fail at automotive dealerships when a representative does not transfer the caller to the next staff member effectively. This can occur when representatives do not use warm transfers, don’t pass potential customers on to the correct staff member, or don’t configure their phone systems to route calls back to the receptionist afterContinue reading “Create a Smoother Call Experience by Reducing Ring Transfer Abandon”
