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Author Archives: Camille Bishop

How Service Experts Recovered 25% of Its Lost Leads

Service Experts is a large home services company that provides repair and maintenance services of HVAC, plumbing, and other home-based systems. To drive revenue to its locations across North America, Service Experts relies on phone calls. Marchex client Strategic America is the digital marketing agency that manages digital advertising programs for Service Experts. Strategic AmericaContinue reading “How Service Experts Recovered 25% of Its Lost Leads”

Marketing Attribution for Phone Calls – Part 1 of a 3-part series

One of the main reasons that marketers seek call tracking is for attribution: They want data that measures marketing tactics that drive phone calls. There are many reasons for wanting attribution: There are several strategies a business can use when deploying call tracking and which one a business chooses has to do with what theyContinue reading “Marketing Attribution for Phone Calls – Part 1 of a 3-part series”

Marketing Attribution for Phone Calls – Part 2 of a 3-part series

In this installment of our 3-part series on gaining marketing attribution from phone calls, we focus on gaining insights at the channel level. This is a typical entry strategy for a lot of businesses implementing call tracking. In part 1, we focused on campaign-level tracking: Using a single call tracking number (CTN) across your channelsContinue reading “Marketing Attribution for Phone Calls – Part 2 of a 3-part series”

Marketing Attribution for Phone Calls – Part 3 of a 3-part series

Marketers who want to understand and improve campaign performance rely on data to make adjustments. For marketers who drive phone calls, that data includes knowing how many calls they are driving – campaign-level tracking – and from which sources. At the channel-level covered in part 2 of this series, marketers have the information they needContinue reading “Marketing Attribution for Phone Calls – Part 3 of a 3-part series”

2020 Edison Award for Marchex Conversational AI and What It Means for Your Business in an Uncertain Market

With events changing daily, we understand how important it is for our customers to understand what’s happening within their business and their customer interactions. Conversational Artificial Intelligence can offer critical insights in real time to businesses across their locations just when they can utilize them most. We also know that our customers need solutions toContinue reading “2020 Edison Award for Marchex Conversational AI and What It Means for Your Business in an Uncertain Market”