The Marchex Blog

Marchex Wins APPEALIE Overall SaaS Award

We’re excited to share the news that Marchex has been selected as the Overall SaaS Award winner in the Analytics + Business Intelligence Category of the 2021 APPEALIE SaaS Awards.

Marchex won the award based on its conversation intelligence platform and Sales Engagement product suite. The APPEALIE SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research, amongst other criteria.

The APPEALIE is awarded to SaaS applications that exhibit outstanding customer satisfaction and success in any industry. Their “Trust – Experience – Delight” evaluation methodology is validated by strong customer review scores our winners receive from third party sites like G2 Crowd and Capterra. APPEALIE also ensure each winner meets its standards of excellence by conducting further research beyond the standard entrant application.

The APPEALIE award is the latest award generated by Marchex’s conversation intelligence platform, and underscores Marchex’s momentum in achieving industry leadership recognition. In 2021, Marchex has received eight awards, including:

  1. Artificial Intelligence Excellence award
  2. Martech Breakthrough award
  3. AI Breakthrough award
  4. Gold Stevie award
  5. “The Sammy” Sales and Marketing Technology award
  6. Best Call Tracking Software award
  7. Best Inbound Call Tracking Software award
  8. APPEALIE Overall SaaS Award for Analytics + Business Intelligence

“Marchex is honored to be recognized by APPEALIE with the Overall SaaS Award for Analytics + Business Intelligence, demonstrating Marchex’s continuing momentum in providing conversation intelligence in innovative and practical ways that helps businesses improve customer experiences and achieve better sales outcomes,” said Ryan Polley, Marchex Chief Operating Officer. “Our team maintains its unwavering commitment and focus on bringing AI-powered business intelligence solutions to market that help our customers gain the strategic insights needed to act immediately and win more business.”


The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.