The Marchex Blog

Insights, news and tips on advanced conversation technology.

Conversation Intelligence

Conversation Intelligence: What it is, how it works and why to use it

By Jana Baker

texting with customer

Marchex Sonar, Texting in Business

The power of texting throughout the customer journey

By Camille Bishop

Call Analytics, Call Tracking

Call Tracking and Call Analytics: The Basics

By Camille Bishop

woman on business call

Conversation Analytics, Thought Leadership

10 industries that need call tracking to succeed

By Camille Bishop

Marchex Sonar, Texting in Business

3 reasons your business should use text

By Frank Larkin

Conversation Intelligence

Forrester Publishes New Conversation Intelligence Report

By Camille Bishop

Marchex wins MarTech Breakthrough and “The Sammy” Awards

By Frank Larkin

Call Analytics, Conversation Intelligence

Marchex named a leader by Opus Research for Applied Conversation Intelligence

By Frank Larkin

Call Analytics, Engage for Automotive

Automate CRM Processes Using Conversation Intelligence

By Frank Larkin

Call Analytics, Call Tracking

How Boar’s Head Resort optimized their advertising spend and increased call volume

By Frank Larkin

conversation intelligence - your guide to answers

Conversation Intelligence

Conversation Intelligence — Your guide to answers.

By John Chesemore

Conversation Analytics, Conversation Intelligence

Make the Most of Every Customer Conversation

By John Chesemore