The Marchex Blog

Insights, news and tips on advanced conversation technology.

Conversation Intelligence

Conversation Intelligence: What it is, how it works and why to use it

By Jana Baker

texting with customer

Marchex Sonar, Texting in Business

The power of texting throughout the customer journey

By Camille Bishop

Call Analytics, Call Tracking

Call Tracking and Call Analytics: The Basics

By Camille Bishop

Text message platform

Marchex Sonar, Texting in Business

What to look for in a text message platform

By Frank Larkin

How Texts improve re-engagment

Marchex Sonar, Texting in Business

How text communication can help improve re-engagement rates

By Nic Baughman

Conversation Analytics, Conversation Intelligence

Conversation Intelligence is Now Available to Virtually Any Business

By Rob Mumford

Conversation Intelligence, Sales Engagement

Twilio Confirms 2022 Zipwhip Software Shut Down

By Josh Lange

Conversation Intelligence, Sales Engagement

Marchex Wins APPEALIE Overall SaaS Award

By Camille Bishop

What to ask when selecting a call tracking platform

By Marchex Marketing Team

Take informed action to close the deal

Conversation Intelligence, Sales Rescue

Take informed actions to close the deal

By Camille Bishop

Call Analytics, Call Tracking

The Marketing Blind Spot is Still a Problem

By Frank Larkin

Identify customer intent

Conversation Intelligence

Identifying your Buyer’s Goal with Customer Intent

By Frank Larkin

Conversation Intelligence

Journey Intelligence: Understanding the Customer Journey from Lead to Close

By Camille Bishop

woman on business call

Conversation Analytics, Thought Leadership

10 industries that need call tracking to succeed

By Camille Bishop

Marchex Sonar, Texting in Business

3 reasons your business should use text

By Frank Larkin