The Marchex Blog

Insights, news and tips on advanced conversation technology.

Speech Analytics

3 Steps to Optimizing Inbound Sales Calls

By Jana Baker

The highest spending, fastest converting, and most loyal customers are those who pick up the phone to call businesses. This…

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Industry News

Marchex wins for “Best use of AI in Marketing and Advertising”

By Justin Carter

Marchex is honored to receive the “Best use of AI in Marketing and Advertising” from the Global Annual Achievement Awards…

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Speech Analytics

How Conversational Analytics can help turn leads into customers

By Jana Baker

Conversational Analytics, traditionally the realm of marketers, can also be a great tool for the sales team. Think about it;…

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Speech Analytics

Gain marketing attribution across ALL your channels – including calls and texts

By Jana Baker

Data-driven marketers seeking full attribution are tasked with understanding performance across a growing number of channels. For marketers who stick…

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Speech Analytics

What Conversational Analytics can do for your sales and marketing organizations

By Jana Baker

Whether your business needs to better understand marketing performance, improve call handling across many touchpoints, optimize sales interactions, or simply…

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Call Analytics, Speech Analytics

Auto Services industry trends and how businesses can capitalize on them

By Frank Larkin

Auto services is a growing market, and the used car market projected to achieve record sales in 2019 and beyond. People…

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Sales Rescue

How to rescue a lost sales opportunity

By Frank Larkin

You spend plenty of marketing dollars to drive phone calls to your business, and these high-value callers represent your future…

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Call Marketplace, Marketing Technology

Need more high-quality inbound calls? Employ a call marketplace!

By Angela Noh

Drive more calls to drive more high-quality leads In many industries, the inbound phone call represents a significant source of…

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Sales Technology

The Evolution of AI in Sales

By John Chesemore

Marchex views AI Artificial Intelligence (AI) as the current super-trend in the tech industry, following in the footsteps of the…

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Events

Visit Marchex at upcoming AI and industry events

By Jana Baker

It wouldn’t be fall without a multitude of events on the calendar, and several Marchexers will be presenting and attending…

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Thought Leadership

How much money are you throwing away by mishandling inbound phone calls?

By Jana Baker

Sales calls are the lifeblood of many industries. Significant budget is spent attempting to get a prospect to call you….

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Marketing Technology

Marchex receives CRM “Rising Star” Award for sales innovation technology

By Jana Baker

CRM Magazine recently named Marchex one of six “rising stars” in its 2019 CRM Leader Awards. Rising Star awards are determined by the “number of innovative products and…

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