The Marchex Blog

Insights, news and tips on advanced conversation technology

Speech Analytics

Artificial Intelligence, jobs and the Pareto Principle

By Erin Murphy

With the rise of artificial intelligence, it’s very likely that robots will soon be replacing some U.S. jobs. According to…

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Data, Speech Analytics

Marchex presents at International Advanced IT conference

By Mikayla Carson

Marchex VP of Engineering, William Li, attended the 8th International Conference on Advanced Information Technologies and Applications. (ICAITA-2019) He presented in Copenhagen,…

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How Auto Dealers Can Guide Callers to Become Customers - Blog Thumbnail 710x510-min.png
Speech Analytics, Thought Leadership

How Auto Dealers Can Guide Callers to Become Customers

By Erin Murphy

With the number of auto showroom visits at an all-time low, optimizing phone conversations with potential buyers is increasingly important…

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Data, Thought Leadership

Webinar: 3 steps to driving more sales at your auto shop – or any business

By Jana Baker

In a world of more rideshares, fewer auto owners, and no need to go into a showroom for vehicle education,…

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Marchex Stream

Marchex Stream enables businesses to analyze customer data in real time

By Dylan Baker

As part of its commitment to customer success, Marchex recently launched Marchex Stream—a platform that enables businesses to analyze real-time…

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Events

Marchexers volunteer with Seattle non-profits during the third annual Marchex Cares Month

By Justin Carter

  The third annual Marchex Cares event provided Marchex employees the opportunity to participate in special volunteer events aimed at…

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Call Analytics, Speech Analytics

Call Handling for Businesses with Multiple Locations 

By Justin Carter

Let’s say you’re a multi-location business with locations from Tuscaloosa to Tempe and can’t figure out why a few locations are exceeding sales expectations…

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Call Analytics, Call Tracking

The Marketing Blind Spot is Still a Problem

By Adam Hutchinson

We’ve written often of the “blind spot” — that portion of the digital marketing pipeline missing from attribution. It can…

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Call Tracking

The uptick in spam calls to businesses – and what you can do about it

By Erin Murphy

If you feel like you’re receiving increasingly more spam robocalls, you’re not alone. According to Consumer Reports, the number of…

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Call Analytics, Call Tracking

Marchex Named Market Leader for Call Tracking & Analytics Software

By Jana Baker

Marchex has been named a Market Leader in the Spring 2019 Call Tracking & Analytics Software Customer Success Report published…

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Sales Rescue

Deep Call Scoring: Marchex Sales Rescue

By Todd Wilson

The Marchex MIND Lab data science team has built the best of breed AI for conversational analytics from Marchex’s growing…

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Weekly Webinars - Blog Thumbnail 710x510
Marketing Technology, Thought Leadership

Learn something new every week: Attend Marchex webinars

By Jana Baker

Now that a quarter of 2019 is behind us, it’s a good time to revisit those New Year’s resolutions. Have…

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