The Marchex Blog

Insights, news and tips on advanced conversation technology.

Conversation Intelligence

Conversation Intelligence: What it is, how it works and why to use it

By Jana Baker

texting with customer

Marchex Sonar, Texting in Business

The power of texting throughout the customer journey

By Camille Bishop

Call Analytics, Call Tracking

Call Tracking and Call Analytics: The Basics

By Camille Bishop

Marchex Sonar, Texting in Business

Break through the noise with SMS marketing

By Frank Larkin

2022 Predictions

Conversation Intelligence, Thought Leadership

2022 Predictions

By Camille Bishop

Marchex Sonar, Texting in Business

Rescue Abandoned Carts with Marchex Sonar

By Nic Baughman

BIG Awards for Business 2021

Engage for Automotive, Sales Enablement

Marchex Wins “Product of the Year” from 2021 BIG Award for Business

By Camille Bishop

Text message platform

Marchex Sonar, Texting in Business

What to look for in a text message platform

By Frank Larkin

How Texts improve re-engagment

Marchex Sonar, Texting in Business

How text communication can help improve re-engagement rates

By Nic Baughman

Conversation Analytics, Conversation Intelligence

Conversation Intelligence is Now Available to Virtually Any Business

By Rob Mumford

zipwhip shut down

Conversation Intelligence, Sales Engagement

Twilio Confirms 2022 Zipwhip Software Shut Down

By Josh Lange

Conversation Intelligence, Sales Engagement

Marchex Wins APPEALIE Overall SaaS Award

By Camille Bishop

What to ask when selecting a call tracking platform

By Marchex Marketing Team

Take informed action to close the deal

Conversation Intelligence, Sales Rescue

Take informed actions to close the deal

By Camille Bishop

Call Analytics, Call Tracking

The Marketing Blind Spot is Still a Problem

By Frank Larkin