Conversation Intelligence & Insights

Marchex Platform Services

Apply Conversation Intelligence to your data without porting phone numbers, using call tracking numbers or switching platforms.

Introducing Sentiment Suite

Enhance customer understanding, optimize agent training, and boost satisfaction with AI-powered emotional analysis and comprehensive business perception insights.

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Elevate Customer Conversations with Call Summaries

Save time, improve agent performance, and improve customer satisfaction with AI-driven outcome and agent-focused summaries.

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Understand performance across your organization

See performance at the company, location or agent level.

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Enrich data in your existing communications platform

Get actionable insights from customer conversations

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Reduce costs for transcription and demographic data

Get the highest quality transcription available at lower rates than most providers

Recent AI awards

We’re proud to be recognized for our innovative AI technology

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Get your calls processed by the industry leader

Get the Conversation Intelligence you need from your communications platform.

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