Conversation Intelligence & Insights
Marchex Platform Services
Apply Conversation Intelligence to your data without porting phone numbers, using call tracking numbers or switching platforms.
Introducing Sentiment Suite
Enhance customer understanding, optimize agent training, and boost satisfaction with AI-powered emotional analysis and comprehensive business perception insights.
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Elevate customer conversations with call summaries
Save time, improve agent performance, and improve customer satisfaction with AI-driven outcome and agent-focused summaries.
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Understand performance across your organization
See performance at the company, location or agent level.
Enrich data in your existing communications platform
Get actionable insights from customer conversations
Reduce costs for transcription and demographic data
Get the highest quality transcription available at lower rates than most providers
Recent AI awards
Get your calls processed by the industry leader
Get the Conversation Intelligence you need from your communications platform.