Conversation Intelligence & Insights

Marchex Platform Services

Apply Conversation Intelligence to your data without porting phone numbers, using call tracking numbers or switching platforms.

Introducing Call Summaries

Save time, improve agent performance, and elevate customer satisfaction with AI-driven outcome and agent-focused summaries.

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Understand performance across your organization

See performance at the company, location or agent level.

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Enrich data in your existing communications platform

Get actionable insights from customer conversations

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Reduce costs for transcription and demographic data

Get the highest quality transcription available at lower rates than most providers

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Wondering how it works?

View the developer documentation to learn what data is available and how to access it.

View developer documentation

Recent AI awards

We’re proud to be recognized for our innovative AI technology

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Get your calls processed by the industry leader

Get the Conversation Intelligence you need from your communications platform.

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