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Platform Services Overview

Marchex Platform Services

Elevate Customer Conversations with Call Summaries

Unlock the power of AI-generated conversation insights

Efficiency Redefined

Say goodbye to manually recording customer interactions. Call Summaries streamline the process, saving agents valuable time while ensuring accurate and unbiased records.

Understanding Outcomes

Explore outcome-focused summaries that provide a clear, natural language description of every call’s key events, enhancing your understanding of customer interactions.

Empowering Agents

Agent-Focused summaries offer insights into agent performance during calls, enabling targeted improvements for exceptional customer experiences.