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Platform Services Overview

Marchex Platform Services

Harness AI-Powered Sentiment Analysis for Deeper Customer Insights

Emotional Intelligence Amplified

Emotional Intelligence Amplified

Transform how you understand customer sentiment by capturing and categorizing emotions from conversations as positive, negative, or neutral. Delve into specifics like satisfaction or frustration that help enrich customer profiles.

Sentiment example

Strategic Business Perspectives

By combining conversation context with emotion analysis, our structured grading and natural language explanations of customer perceptions allow businesses to tailor their customer satisfaction strategy.

Actionable Intelligence for Growth

Sentiment analysis not only identifies emotions but also provides the reasons behind them. Understand the causes of frustration or satisfaction and use these insights to tailor your strategies and improve customer experiences.