Conversation analytics UI

Marchex Call Analytics

Conversation Edition

AI-powered conversation intelligence for more effective sales and customer service

The best brands in business use Marchex to optimize sales performance

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Learn where opportunities are being missed

Understand the impact to your business when customers are left stranded, hung up on or transferred.

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Automate your mystery shopping to improve operations and training

Identify high-performing sales agents and leverage their best practices to increase close rates. Address performance issues quickly by measuring outcomes against an agent script tracking score card.

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Rapidly respond to new customer trends and needs

Zero in on the most important key phrases your customers are mentioning using our conversation search engine, optimized for lightning fast retrieval. Discover the special offers or product features that are having a positive impact with customers.

Choose an award-winning, innovative conversational intelligence solution

We’re proud to be recognized for our innovative AI technology and best-in-class customer service

Marchex Stevie Award - Marketing Edge