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Marchex Call Analytics Conversation Edition

Take your analytics beyond call time, duration and location with the power of artificial intelligence. Understand the nuances of your customer conversations to create the most outstanding customer experience possible.

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Powered by Marchex speech analytics technology

See how to convert more callers into customers using actionable intelligence from every call.

Insights from all your calls at a glance

Marchex makes it far faster and easier for companies to view actionable insights from their calls — in one convenient, comprehensive view:

 

Trend chart

Quickly identify which high intent prospects to follow up with and automatically flag lost opportunities for easy retargeting

 

Interesting calls

Interesting calls are automatically surfaced for additional review

 

Time of day chart

View conversation trends by day and hour to identify key time periods

 

Leaderboard

Highlight your top and bottom sales performers

 

Understand what happens on every call

Marchex helps you know what happened on every call so you can quickly optimize your marketing and media spend to drive more phone calls that convert to customers.

Optimize your sales team performance

Identify high-performing reps and leverage their best practices. Optimize sales scripts and confirm they are being followed. Ensure agents are properly trained to increase your sales close rate.

More reliable than IBM Watson (Source: Gigaom)

With Marchex, you can understand at scale what’s happening on inbound calls so you can quickly optimize your marketing and media spend to drive only the phone calls that convert to customers.

Hear from our customers

Jim Bechtell

“When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.”

–  Jim Bechtell, VP & GM at Somerset Buick GMC Inc.

See what our customers are saying about Marchex

G2 Crowd Reviews

  • Kat R.

    Already Recommended - Y'all make life easy

    "Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff."
    02/20/18
    Read the full Marchex review
  • Jason M.

    Director of Digital Marketing

    Best in Class

    "DNA transcription service is fantastic."
    04/07/2017
    Read the full Marchex review
  • Mike P.

    Principal at MPPM Consulting

    Simplicity

    What do you like most about Marchex? "Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers"
    04/04/2017
    Read the full Marchex review
  • Aaron L.

    Chief Technology Officer at Potenza Inc.

    Sophisticated, reliable call tracking technology

    "The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff."
    04/07/2017
    Read the full Marchex review
  • Agency in Insurance

    Marchex is very user friendly.

    "Marchex allows me to identify sales agents missed opportunities. Once identified I have other agents call out customers to 'save the deal.'"
    08/15/2017
    Read the full Marchex review