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Unlocking Conversations to Drive Better Customer Experiences
Most companies today don’t have a problem with a lack of data, but they do have a problem turning all their data into actionable insights.
With AI-enabled speech analytics technology, now anyone in your organization can analyze data points across business conversations – allowing you to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks.
You can utilize these customer insights to make smarter decisions about your digital marketing strategies, call handling best practices, mystery shopping and more.
Quantify business conversations with customers who were left stranded, hung up on or transferred
Automatically identify which callers are showing a propensity to buy and measure the economic impact
Get a search engine for all of your calls, so you can easily search conversations to improve marketing, advertising, and sales programs
Identify potential customer churn before it happens by analyzing conversations by caller sentiment
Agent Script Tracking
"Auto-pilot” your mystery shopping, identify high-performing sales agents and leverage their best practices to increase close rates
Ensure security with automatic removal of credit card and social security numbers from call audio and transcripts
How Conversational Intelligence Drives Better Business Outcomes
Join Opus Research and Marchex to learn how conversational intelligence can drive better business outcomes that can be measured and validated to convert leads, increase close rates and associated revenue increases.
In spite of the hype around omnichannel customer journeys, many businesses regard the phone as their primary channel for converting leads, making appointments and bringing in new customers. As communication paths between brands and customers change, call intelligence has morphed into “conversational intelligence.”Register Now
More reliable than IBM Watson (Source: Gigaom)
Gigaom called Conversation Search “one of the most impressive features offered by Marchex,” surpassing IBM Watson in terms of accuracy. Conversation Search represents Marchex’s high-quality standard of providing reliable phone conversation transcripts in real-time.
Hear from our customers
When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.
VP & GM at Somerset Buick GMC Inc.
Case Study with Meineke Car Care Centers
Meineke Car Care Centers transforms the customer experience with speech analytics