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Unlocking Conversations to Drive Better Customer Experiences
Most companies today don’t have a problem with a lack of data, but they do have a problem turning all their data into actionable insights.
With AI-enabled speech analytics technology, now anyone in your organization can analyze data points across business conversations – allowing you to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks.
You can utilize these customer insights to make smarter decisions about your digital marketing strategies, call handling best practices, mystery shopping and more.
Quantify business conversations with customers who were left stranded, hung up on or transferred
Automatically identify which callers are showing a propensity to buy and measure the economic impact
Get a search engine for all of your calls, so you can easily search conversations to improve marketing, advertising, and sales programs
Identify potential customer churn before it happens by analyzing conversations by caller sentiment
"Auto-pilot” your mystery shopping, identify high-performing sales agents and leverage their best practices to increase close rates
Ensure security with automatic removal of credit card and social security numbers from call audio and transcripts
More reliable than IBM Watson (Source: Gigaom)
Hear from our customers
“When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.”
– Jim Bechtell, VP & GM at Somerset Buick GMC Inc.
See what our customers are saying about Marchex
G2 Crowd Reviews
Already Recommended - Y'all make life easy"Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff."02/20/18Read the full Marchex review
Jason M.Director of Digital Marketing
Best in Class"DNA transcription service is fantastic."04/07/2017Read the full Marchex review
Mike P.Principal at MPPM Consulting
SimplicityWhat do you like most about Marchex? "Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers"04/04/2017Read the full Marchex review
Aaron L.Chief Technology Officer at Potenza Inc.
Sophisticated, reliable call tracking technology"The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff."04/07/2017Read the full Marchex review
Agency in Insurance
Marchex is very user friendly."Marchex allows me to identify sales agents missed opportunities. Once identified I have other agents call out customers to 'save the deal.'"08/15/2017Read the full Marchex review