Marchex Call Analytics Conversation Edition
AI-powered intelligence for smarter marketing, sales, and customer service.
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Unlocking Conversations to Drive Better Customer Experiences
Most companies today don’t have a problem with a lack of data, but they do have a problem turning all their data into actionable insights.
With AI-enabled speech analytics technology, now anyone in your organization can analyze data points across business conversations – allowing you to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks.
You can utilize these customer insights to make smarter decisions about your digital marketing strategies, call handling best practices, mystery shopping and more.
Lost Opportunities
Quantify business conversations with customers who were left stranded, hung up on or transferred
High Intent
Automatically identify which callers are showing a propensity to buy and measure the economic impact
Conversation Search
Get a search engine for all of your calls, so you can easily search conversations to improve marketing, advertising, and sales programs
Sentiment Analysis
Identify potential customer churn before it happens by analyzing conversations by caller sentiment
Agent Script Tracking
"Auto-pilot” your mystery shopping, identify high-performing sales agents and leverage their best practices to increase close rates
Secure Redaction
Ensure security with automatic removal of credit card and social security numbers from call audio and transcripts
4 Ways You Can Use Two-Way Texting Across Your Organization
Texting is an increasingly popular way for businesses to reach customers and employees. Businesses that don’t implement a text channel may be unintentionally limiting their communications with prospects and customers.
In this webinar, learn four key ways to use text in your organization:
- Accelerate the path to purchase
- Boost campaign performance
- Support current customers and provide a great experience
- Keep employees informed in real time
More reliable than IBM Watson (Source: Gigaom)
Gigaom called Conversation Search “one of the most impressive features offered by Marchex,” surpassing IBM Watson in terms of accuracy. Conversation Search represents Marchex’s high-quality standard of providing reliable phone conversation transcripts in real-time.
Hear from our customers
When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.
Jim Bechtell
VP & GM at Somerset Buick GMC Inc.
