Marchex Call Analytics Conversation Edition
Take your analytics beyond call time, duration and location with the power of artificial intelligence. Understand the nuances of your customer conversations to create the most outstanding customer experience possible.
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Optimize your sales team performance
Identify high-performing reps and leverage their best practices. Optimize sales scripts and confirm they are being followed. Ensure agents are properly trained to increase your sales close rate.
More reliable than IBM Watson (Source: Gigaom)
With Marchex, you can understand at scale what’s happening on inbound calls so you can quickly optimize your marketing and media spend to drive only the phone calls that convert to customers.
Hear from our customers
“When General Motors rolled out Marchex Speech Analytics, we were amazed at the insights it provided. We are using this product every day to better understand our sales agent behaviors and to improve our customers’ buying experience.”
– Jim Bechtell, VP & GM at Somerset Buick GMC Inc.
See what our customers are saying about Marchex
G2 Crowd Reviews
Already Recommended - Y'all make life easy"Affordable. Easy to use. Customer Service is better than any other. I've always had prompt help. Staff is knowledgeable and easy to understand. AND THE CALL DNA!! When you got that, it was SO GREAT to visually be able to hop around calls, see how many rings we take to answer, and more. Really great stuff."02/20/18Read the full Marchex review
Jason M.Director of Digital Marketing
Best in Class"DNA transcription service is fantastic."04/07/2017Read the full Marchex review
Mike P.Principal at MPPM Consulting
SimplicityWhat do you like most about Marchex? "Easily navigate reports, call recordings. I appreciate their Call DNA and prevention of autodialers"04/04/2017Read the full Marchex review
Aaron L.Chief Technology Officer at Potenza Inc.
Sophisticated, reliable call tracking technology"The call DNA feature is a fantastic visualization for our client which helps them better understand how incoming call leads are being managed (or mismanaged) by their support staff."04/07/2017Read the full Marchex review
Agency in Insurance
Marchex is very user friendly."Marchex allows me to identify sales agents missed opportunities. Once identified I have other agents call out customers to 'save the deal.'"08/15/2017Read the full Marchex review