Marketing Edge Overview

Marchex Marketing Edge

Understand Customer Sentiment

Unlock customer emotions and perceptions with AI-powered sentiment analysis

Tailor your customer satisfaction efforts by combining conversation context with emotion analysis.

Emotional Intelligence Amplified

Emotional Intelligence Amplified

Transform how you understand customer sentiment by capturing and categorizing emotions from conversations as positive, negative, or neutral. Delve into specifics like satisfaction or frustration that help enrich customer profiles.

Strategic Business Perspectives

By combining conversation context with emotion analysis, our structured grading and natural language explanations of customer perceptions allow businesses to tailor their customer satisfaction strategy.

Actionable Intelligence for Growth

Sentiment analysis not only identifies emotions but also provides the reasons behind them. Understand the causes of frustration or satisfaction and use these insights to tailor your strategies and improve customer experiences.