Sonar Text Platform for BrightStar Care

Boost employee engagement, and communicate with customers and prospects effectively over text with Marchex Sonar  

Meet Rob Dezso​.


Rob likes the Green Bay Packers and going to Lambeau Field.


He’s also the owner and operator of several BrightStar Care ​Home Health Agencies across Florida.

Rob likes to keep in touch via text.

He uses Marchex Sonar to communicate with employees in cities around Florida, including Melbourne, St. Lucie, Indian River, Kissimmee, and Ocala​.

Rob needed a new text platform – he chose Marchex Sonar

  • Rob transferred his numbers from Zipwhip, since Zipwhip is shutting down
  • Rob uploaded his employee groups by location
  • Rob now has an employee engagement platform
  • Rob can now communicate with customers and potential clients using Marchex Sonar


“Marchex provided a replacement for Zipwhip, we were able to keep our local numbers and picked up some new features too”

-Rob Dezso, Owner & Operator of Brightstar Care Health Agencies

Employee Communication



Easily set up separate teams and different permissions for multiple locations



 Users can use a single number and send messages to a list of individuals

More Benefits of Marchex Sonar

Group Member Responses


Group members can respond to SMS messages and the messages will be logged in their dashboard.

List Segmentation


Lists can be segmented, and a recipient can communicate to the location associated with the location/list. List examples:
Internal Employee Communication
Temporary Employees
Customer/Sales Engagement
Job Seekers

SMS Communication Types

Internal Employee Communication


Change in schedules

Request time off

Employee benefits

Pick up shifts

Client details

Temporary Employees


New hire paperwork

New hire orientation

Schedule and shift changes

Assignments and directions

Customer & Sales Engagement


Communicate with leads via SMS

Set up autoresponders

Enroll leads into specific lead nurturing campaigns

Send SMS/MMS links, pics and video

Job Seekers


Send applications and questionnaires

Communicate hiring policies and important documents

Confirm identity

Send required screening protocols

New hire paperwork

Multi-Location Packages

Single Location Package

Perfect for 1-3 Locations


$0.028 per SMS


Multi-Location Package

Perfect for 3 or More Locations


$0.024 per SMS


Multi-Location High Volume Package

Perfect for High Volumes with Multiple Locations


$0.022 per SMS

Single Location Package
  • SMS Volume: 10,000  a month
  • Numbers Included: 10
  • Number of Users: 10
Multi-Location Package
  • SMS Volume: 20,000 a month
  • Numbers Included: 20
  • Number of Users: 20
enterprise Multi-Location High Volume Package
  • SMS Volume: 30,000 a month
  • Numbers Included: 30
  • Number of Users: 30
  • Full Service Onboarding for your Team
  • Port Numbers Into the Platform
  • Start New- Full Number Ordering Systems for Local Numbers
  • Campaigns
  • Canned Responses Desktop Widget
  • Link Shortening & Tracking Message
  • Keyboard Shortcuts Opt-in/out tracking, Double Opt In Intelligent
  • Analytics
  • CSV Import Data Export
  • Delivery Status
  • User Management
  • Team Collaboration
  • Local and/or Toll-Free Numbers
  • Tags
  • Ping Widget Snooze conversation API & Webhooks
  • Call Forwarding 
  • Company away messages
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