Sonar Text Platform for BrightStar Care
Boost employee engagement, and communicate with customers and prospects effectively over text with Marchex Sonar
Meet Rob Dezso.
Rob likes the Green Bay Packers and going to Lambeau Field.
He’s also the owner and operator of several BrightStar Care Home Health Agencies across Florida.
Rob likes to keep in touch via text.
He uses Marchex Sonar to communicate with employees in cities around Florida, including Melbourne, St. Lucie, Indian River, Kissimmee, and Ocala.
Rob needed a new text platform – he chose Marchex Sonar
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Rob transferred his numbers from Zipwhip, since Zipwhip is shutting down
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Rob uploaded his employee groups by location
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Rob now has an employee engagement platform
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Rob can now communicate with customers and potential clients using Marchex Sonar
“Marchex provided a replacement for Zipwhip, we were able to keep our local numbers and picked up some new features too”
-Rob Dezso, Owner & Operator of Brightstar Care Health Agencies
Employee Communication
Easily set up separate teams and different permissions for multiple locations
Users can use a single number and send messages to a list of individuals
More Benefits of Marchex Sonar
Group Member Responses
Group members can respond to SMS messages and the messages will be logged in their dashboard.
List Segmentation
Lists can be segmented, and a recipient can communicate to the location associated with the location/list. List examples:
Internal Employee Communication
Temporary Employees
Customer/Sales Engagement
Job Seekers
SMS Communication Types
Internal Employee Communication
Change in schedules
Request time off
Employee benefits
Pick up shifts
Client details
Temporary Employees
New hire paperwork
New hire orientation
Schedule and shift changes
Assignments and directions
Customer & Sales Engagement
Communicate with leads via SMS
Set up autoresponders
Enroll leads into specific lead nurturing campaigns
Send SMS/MMS links, pics and video
Job Seekers
Send applications and questionnaires
Communicate hiring policies and important documents
Confirm identity
Send required screening protocols
New hire paperwork
Single Location Package
- SMS Volume: 10,000 a month
- Numbers Included: 10
- Number of Users: 10
Multi-Location Package
- SMS Volume: 20,000 a month
- Numbers Included: 20
- Number of Users: 20
Multi-Location High Volume Package
- SMS Volume: 30,000 a month
- Numbers Included: 30
- Number of Users: 30
- Full Service Onboarding for your Team
- Port Numbers Into the Platform
- Start New- Full Number Ordering Systems for Local Numbers
- Campaigns
- Canned Responses Desktop Widget
- Link Shortening & Tracking Message
- Keyboard Shortcuts Opt-in/out tracking, Double Opt In Intelligent
- Analytics
- CSV Import Data Export
- Delivery Status
- User Management
- Team Collaboration
- Local and/or Toll-Free Numbers
- Tags
- Ping Widget Snooze conversation API & Webhooks
- Call Forwarding
- Company away messages
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