The Marchex Blog

2020 Edison Award for Marchex Conversational AI and What It Means for Your Business in an Uncertain Market

With events changing daily, we understand how important it is for our customers to understand what’s happening within their business and their customer interactions. Conversational Artificial Intelligence can offer critical insights in real time to businesses across their locations just when they can utilize them most.

We also know that our customers need solutions to maximize existing opportunities. Conversational AI can facilitate lead prioritization and quickly surface missed opportunities while there is still time to act, helping businesses get the most out of their current customer interactions and prospect pipelines.

Because it has never been more important to understand what is happening with customer interactions, Marchex customers can be encouraged by the news this week that Marchex Conversational AI received an Edison award for the Analysis & Predictive Models of Applied Technology. Marchex Conversational AI was chosen as a winner by a panel of more than 3,000 leading business executives from around the world.

Conversational AI technology solves business challenges that are more relevant than ever for Marchex customers navigating current market conditions, including:

  • Understanding in real time and quickly responding to the needs of customers during phone or text-based sales conversations
  • Enabling their organization to accurately predict the needs of consumers
  • Deliver highly personalized experiences

We are committed to working with businesses of all types to harness innovations like Conversational AI to meet their customers’ needs as we move through these highly unusual times. If you would like to learn more about implementing an AI solution to better understand customer intent or to optimize your sales opportunities, please contact us so we can help you get started.

About the Edison Awards: The Edison Awards recognizes the best in innovation and innovators since 1987. For more information about the Edison Awards program and a list of past winners, visit