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Turn conversations into customers.
See why it’s time to move beyond the MQL. Learn why sales, marketing, and service all working as one is the new way to convert more callers to customers. Find out why happy call center agents are more important than ever in driving revenue and boosting the bottom line.
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Identify intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
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Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
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Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
Marchex Call Analytics solutions for sales teams
Conversation Edition
Understand your customer’s intent and phone call experience.
Ultimate Edition
Measure and optimize your sales and marketing across every channel.
Hear from our customers
