Listen closely – your best customers are calling.
Leverage the power of the industry’s most powerful artificial intelligence platform to understand every nuance of your customer conversations.
Marchex Call Analytics can help your sales team:
Identify customer intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
Managing Successful Marketing Programs
How Two Men and a Truck increased franchise sales
Wondering why your franchise locations perform so differently? Caleb Williams, Marketing Innovation Manager at Two Men and a Truck, discusses three critical best practices they implemented to help increase marketing and sales performance company wide:
- How to automate agent performance reporting across the franchise
- The benefits of understanding performance at scale
- Training best practices that can help boost business profitability
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
Mo Khalid
VP of Operations at Meineke