Measure agent performance
Automate your secret shopping program with the agent script tracking tool. Optimize sales scripts and confirm they are being followed.
Use text messaging to augment lead qualification
Add a text channel to boost engagement. Automate conversation flows to qualify leads faster.
Improve sales close rates
Learn when you miss a sales opportunity in real time. Reach out to prospects who intended to do business and get a second chance.
4 Ways You Can Use Two-Way Texting Across Your Organization
Texting is an increasingly popular way for businesses to reach customers and employees. Businesses that don’t implement a text channel may be unintentionally limiting their communications with prospects and customers.
In this webinar, learn four key ways to use text in your organization:
- Accelerate the path to purchase
- Boost campaign performance
- Support current customers and provide a great experience
- Keep employees informed in real time
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
VP of Operations at Meineke