Listen Closely – Your Best Customers are Calling
Leverage the power of the industry’s most powerful artificial intelligence platform to understand every nuance of your customer conversations.
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Identify customer intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
How to Rescue a Missed Opportunity… in Real Time
Your marketing drives high intent callers to your business so you can make sales. But sometimes, for any number of reasons, the caller doesn’t convert. In the past, the opportunity was now lost or at least out of your control. But today, AI-powered tools can help you rescue the sale.
- How to find missed sales in real time
- Why the caller didn’t enter a transaction
- How to rescue the sale…before the caller contacts a competitor
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
VP of Operations at Meineke