Listen Closely – Your Best Customers are Calling
Leverage the power of the industry’s most powerful artificial intelligence platform to understand every nuance of your customer conversations.
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Identify customer intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
3 Steps to Make Your Agency Indispensable
Increase value from your marketing efforts and PROVE it
You work hard to drive results from your advertising and call marketing campaigns, but the only way to make your marketing efforts truly indispensable is to create value and prove it. Join Marchex for a live webinar focused on agencies (or any marketing team):
- Learn which keywords drive calls and optimize media spend
- Get insights to help you reduce customer churn
- Discover new tools that can help you prove your value
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
VP of Operations at Meineke