Listen Closely – Your Best Customers are Calling
Leverage the power of the industry’s most powerful artificial intelligence platform to understand every nuance of your customer conversations.
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Identify customer intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
How AI Boosts Data-Driven Decision Making
Get more insights from your data
Understanding how Artificial Intelligence applies to real-life business challenges can be elusive. The power of AI lies in its ability to glean relevant insights from huge datasets, such as call data. Watch our recorded webinar to learn:
- How AI helps businesses that rely on phone calls gain hidden insights
- How some companies are using AI to make data-driven decisions
- Ways to put data from phone conversations to use
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
VP of Operations at Meineke