Listen Closely – Your Best Customers are Calling
Leverage the power of the industry’s most powerful artificial intelligence platform to understand every nuance of your customer conversations.
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Marchex Call Analytics can help your sales team:
Identify customer intent signals
Automatically capture key insights in real time across hundreds of customer data points to better understand and predict positive business outcomes.
Track agent performance
Automate your secret shopping program for every call with agent script tracking. Optimize sales scripts and confirm they are being followed.
Improve sales close rates
Identify high-performing reps and leverage their best practices. Ensure agents are properly trained to increase performance across your sales team.
3 Reasons Businesses Should Text
According to a recent Pew Study, 97% of people text at least once a day and 56% of people surveyed prefer to message a business than call customer service according to a Nielsen study. Text messaging helps reach an untapped group of consumers who prefer text communications, which elevates the customer experience and drives more sales.
In this webinar, you’ll learn:
- How to unlock new revenue opportunities
- How to offer consumers more ways to interact with your business
- How quick and easy it is to text-enable your existing business phone number
Hear from our customers
With Marchex, we can leverage the agent script tracking report to measure every call to understand what calls were getting handled correctly. We get actionable data that helps us train stores and agents to optimize sales performance and this is improving our bottomline. Only Marchex can economically measure every incoming call at the scale that we operate at.
Mo Khalid
VP of Operations at Meineke