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Find and convert more of your best customers
Lower new customer acquisition costs, improve agent performance, and convert more prospects to customers.
Customers who shop both online and off with a specific retailer
buy 250% more, according to MasterCard.
Close a higher percent of existing traffic by finally understanding how phone calls are driving revenue.
Analyze conversations by location, agent, products/services, and outcomes. Reveal actionable insights so you can chart the next steps in the customer’s journey. Eliminate manual monitoring with the most advanced speech recognition and natural language processing technology in the industry.
Reach back out to prospects who didn’t convert. Up-sell those that did. Maximize the return on your advertising spend by honing in on the high-intent customer. Marchex campaigns are optimized in real-time using a combination of call analytics data, industry expertise, and proprietary technology.
Hear from our customers:
“Marchex Speech Analytics has given us full visibility into the customer journey from digital marketing to site to call which has opened up new opportunities for omni-channel optimization.”
– Ryan Fitzpatrick, Manager, Digital Optimization, T-Mobile