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Find and convert more of your best customers
Lower new customer acquisition costs, improve agent performance, and convert more prospects to customers.
Customers who shop both online and off with a specific retailer
buy 250% more, according to MasterCard.
Close a higher percent of existing traffic by finally understanding how phone calls are driving revenue.
Analyze conversations by location, agent, products/services, and outcomes. Reveal actionable insights so you can chart the next steps in the customer’s journey. Eliminate manual monitoring with the most advanced speech recognition and natural language processing technology in the industry.
Reach back out to prospects that didn’t covert. Up-sell those that did. Maximize the return on your advertising spend by honing in on the high-intent customer. Marchex campaigns are optimized in real-time using a combining of call analytics data, industry expertise, and proprietary technology.
Hear from our customers:
“Thanks to Marchex, we have completely re-imagined our optimization strategy to directly weight calls against online quotes. We are changing from campaigns optimized to a single conversion metric to a single campaign strategy that weights and prioritizes the best outcomes—whether they are online or offline.”
– Head of Digital Marketing