Product Resources

Product & User Documentation

Marketing Edge

Unlock the full potential of your marketing campaigns with Marchex® Marketing Edge: track business calls, evaluate conversations, and link sales back to marketing driven leads to prove performance and validate budgets.
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Marchex Platform Services

Marchex® Platform Services, a robust API-based conversation intelligence product, seamlessly integrates conversational intelligence into your existing communication infrastructure without any complex setup or system changes.
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Marchex Sonar

Intelligent mobile messaging for operations, sales, and marketing that drives big increases in critical actions, customer engagement and conversions.
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Sales Enablement UI (Callcap)

Callcap provides customers with a complete suite of tools for their call centers, marketing, and sales needs.
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Product Enhancements Feed

December 12th, 2023

Marketing Edge: Campaign Listings

To help distinguish campaigns for calls sourced from Marketing Edge, the report will now show each unique campaign-number as a separate row (instead of grouping by name) so users can assess campaign performance more granularly to identify problem numbers and help with campaign performance ROI. Additional details are available for Marketing Edge campaigns when hovering over the campaign name. We also fixed an issue where (n/a) campaigns showed a significantly higher number of calls than actual, although this was only a display issue in the report and the data integrity was intact
November 10th, 2023

Introducing Marketing Edge Call Summaries: Elevate Your Insights

Powered by Marchex’s advanced generative AI, Call Summaries automatically extract the actionable insights from call recordings and transcripts to produce concise, objective accounts of customer interactions, without the need to listen to the recordings and take manual notes
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November 8th, 2023

Spotlight & Engage Mobile UX Enhancement

Call Sharing mobile UX enhancement: Overlay for sharing calls via email responsively adjusts to available screen space for optional comments and may now be used from a mobile device
October 16th, 2023

Engage & Spotlight: Shared Call Notification Update

Per request from multiple customers, we are enhancing the email template when calls are shared to include a link to the call details in Engage/Spotlight. This is in addition to the link the call recording that continue to be included