The Marchex Blog

Marchex AI-fueled Products Win 2021 Artificial Intelligence Excellence Award

Marchex technology and product development teams work tirelessly to empower sales and marketing organizations to solve mission critical problems using cutting-edge AI and automation. Today we‘re excited to announce that Marchex AI-fueled products have been awarded the AI Excellence Award in Automation by the Business Intelligence Group.

Marchex received the recognition for its sales engagement product suite, which uses conversational AI to enable businesses to deliver customer experiences that improve sales outcomes and outperform the competition.

The Artificial Intelligence Excellence Awards program sets out to recognize those organizations, products and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems. In judging for the award, Business Intelligence Group’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

AI automation is at the forefront of Marchex sales engagement solutions, enabling Revenue teams to quickly surface key information and moments in conversations, then prioritize the best and most valuable opportunities.

Examples of the types of automated intelligence that support this include:

  • Voice call pattern analysis, classifying the result of the phone call
  • Department identification, focusing on whom the customer is wanting to speak with
  • Product or service of interest identification, clarifying what the customer is inquiring about
  • Customer motivation level measurement, assessing customer interest in buying or transacting now
  • BOT conversation flows, helping qualify leads and route prospects to the appropriate team or sales representative
  • Property and tag additions, contributing more contextual information to a conversation

We are honored to receive this award from the Business Intelligence Group, and plan to keep the industry-leading technology and solutions coming.

To learn more about Marchex sales engagement solutions, request a demo today.